Melissa Cusmich

• Will contact internal business partners to verify legitimate transactions/documentation and to notify of problem resolution.
• create and maintain fraudulent activity logs/records/databases, reconcile and summarize fraud losses, interpret data, identify trends and produce reports for management.
• revision and implementation of procedures and training materials to maximize efficiency.
• Be responsible for the mitigation and recovery of fraudulent activity
• Will complete quality check on case documentation and new cases
• Maintains the department mailbox and assign's work.

• Processing day 2 exceptions including Overdraft, Non Post, and Stop Payment Exceptions. Also conducts callbacks for Wire transfers, Positive Pay Exceptions, and Holds.
• Completed client requests for all account documents including legal and account agreements.
• Performed complex accounting functions including preparation of journal entries, GL balancing and reconciliation of brokered accounts including CDARS and ICS including interest credits and debits.
• Performs transactions such as maintaining and opening new accounts. Responsible in ensuring accurate completion of new Treasury Product Implementation and required documentation.
• Task with special projects including re-writing procedures and Outreach on outdated products and service and system outages.

• Assisted customers with account inquiries, Cash management products and training.
• Tier II specialist for RDC Installation and software.
• Trouble shooting wide-range issues for all cash management products resolving issues through full ownership and resolution.

Served many roles during my time at Bank of America starting in consumer customer service. Gained knowledge and expertise in card services and the bank branch as a float associate. Also spend a potion of my career in the Premier Banking Group servicing the top 10% of retail clientele. My last role was customer solutions where I conducted research and or investigations providing resolution for complaints against the branches or the bank in general. Also served as en escalation area for general customer service.