Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Dafforn

Summary

Proven Logistics Supervisor skilled in managing orders and implementing ERP systems to enhance operational efficiency. Adept at leading teams to optimize workflows and improve customer relationships. Focused on delivering high-quality service and measurable improvements in logistics operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Logistics Services Supervisor

Sapporo-Stone Brewing
Escondido, California
02.2025 - Current
  • Oversaw logistics operations, ensuring order accuracy and efficient shipment coordination
  • Developed high-performing team culture through coaching and feedback.
  • Conduct annual performance reviews and provide ongoing one-on-one feedback to support employee growth and accountability
  • Resolved operational issues, enhancing team problem-solving capabilities
  • Strengthened client relationships through effective escalation management
  • Streamlined processes, achieving improved operational efficiency
  • Maintained and analyzed key performance metrics, delivering regular reports and insights to leadership
  • Oversee onboarding of new distributors/customers, including ERP system setup and process training

Logistics Services Lead

Stone Brewing
Escondido
12.2023 - 02.2025
  • Led, trained, and supported team members while validating order accuracy and ensuring smooth processing and fulfillment
  • Acted as primary contact for over 60 distributors across the United States ensuring consistent communication and service support
  • Prepared weekly reports identifying distributors at risk of not meeting minimum order requirements, facilitating proactive engagement.
  • Collaborated closely with internal teams to resolve shipment delays and transit discrepancies, minimizing disruption to customer experience

Logistics Services Representative

Stone Brewing
Escondido
07.2019 - 12.2023
  • Acted as primary contact for over 60 distributors across the United States, ensuring consistent communication and high-level service support
  • Validated order accuracy and provided critical support to distributors and Sales teams to ensure smooth processing and fulfillment
  • Partnered with the inventory management team to implement distributor-requested changes and resolve order-related issues
  • Communicated with distributors on a daily basis to ensure timely order submission and identify gaps in ordering activity
  • Collaborated closely with internal teams to resolve shipment delays and transit discrepancies, minimizing disruption to customer experience
  • Generated weekly service policy reports tracking CE counts and distributor performance metrics, providing insights for strategic decision-making.
  • Prepared and distributed international shipping documentation, including commercial invoices, packing slips, bills of lading, and certificates of origin

Operations Manager

Smile951
Temecula, California
10.2013 - 09.2018
  • Managed day-to-day operations of a million-dollar orthodontic practice, supporting continuous business growth while maintaining a strong, customer-centric environment
  • Developed and implemented operational strategies to improve efficiency across a multi-office practice
  • Supervised team of 8 staff, facilitating care for up to 65 patients daily
  • Cultivated strong client relationships, enhancing patient acquisition and driving business growth
  • Served as first point of contact for prospective clients, delivering information on orthodontic services and addressing inquiries

Education

Bachelor of Arts - Business Administration

Arizona State University
Tempe, AZ
05-2019

Skills

  • Leadership
  • ERP systems expertise (Microsoft AX and D365)
  • Process improvement
  • Performance tracking
  • Cross-functional collaboration
  • Customer management
  • Inventory management
  • Problem resolution
  • Communication skills

Certification

  • Foundations of Supply Chain Management, W. P. Carey School of Business, Arizona State University, May 2025

Timeline

Logistics Services Supervisor

Sapporo-Stone Brewing
02.2025 - Current

Logistics Services Lead

Stone Brewing
12.2023 - 02.2025

Logistics Services Representative

Stone Brewing
07.2019 - 12.2023

Operations Manager

Smile951
10.2013 - 09.2018

Bachelor of Arts - Business Administration

Arizona State University
Melissa Dafforn