Melissa Dafforn
Summary
Proven Logistics Supervisor skilled in managing orders and implementing ERP systems to enhance operational efficiency. Adept at leading teams to optimize workflows and improve customer relationships. Focused on delivering high-quality service and measurable improvements in logistics operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Logistics Services Supervisor
Sapporo-Stone Brewing
Escondido, California
02.2025 - Current
- Oversaw logistics operations, ensuring order accuracy and efficient shipment coordination
- Developed high-performing team culture through coaching and feedback.
- Conduct annual performance reviews and provide ongoing one-on-one feedback to support employee growth and accountability
- Resolved operational issues, enhancing team problem-solving capabilities
- Strengthened client relationships through effective escalation management
- Streamlined processes, achieving improved operational efficiency
- Maintained and analyzed key performance metrics, delivering regular reports and insights to leadership
- Oversee onboarding of new distributors/customers, including ERP system setup and process training
Logistics Services Lead
Stone Brewing
Escondido
12.2023 - 02.2025
- Led, trained, and supported team members while validating order accuracy and ensuring smooth processing and fulfillment
- Acted as primary contact for over 60 distributors across the United States ensuring consistent communication and service support
- Prepared weekly reports identifying distributors at risk of not meeting minimum order requirements, facilitating proactive engagement.
- Collaborated closely with internal teams to resolve shipment delays and transit discrepancies, minimizing disruption to customer experience
Logistics Services Representative
Stone Brewing
Escondido
07.2019 - 12.2023
- Acted as primary contact for over 60 distributors across the United States, ensuring consistent communication and high-level service support
- Validated order accuracy and provided critical support to distributors and Sales teams to ensure smooth processing and fulfillment
- Partnered with the inventory management team to implement distributor-requested changes and resolve order-related issues
- Communicated with distributors on a daily basis to ensure timely order submission and identify gaps in ordering activity
- Collaborated closely with internal teams to resolve shipment delays and transit discrepancies, minimizing disruption to customer experience
- Generated weekly service policy reports tracking CE counts and distributor performance metrics, providing insights for strategic decision-making.
- Prepared and distributed international shipping documentation, including commercial invoices, packing slips, bills of lading, and certificates of origin
Operations Manager
Smile951
Temecula, California
10.2013 - 09.2018
- Managed day-to-day operations of a million-dollar orthodontic practice, supporting continuous business growth while maintaining a strong, customer-centric environment
- Developed and implemented operational strategies to improve efficiency across a multi-office practice
- Supervised team of 8 staff, facilitating care for up to 65 patients daily
- Cultivated strong client relationships, enhancing patient acquisition and driving business growth
- Served as first point of contact for prospective clients, delivering information on orthodontic services and addressing inquiries
Education
Bachelor of Arts - Business Administration
Arizona State University
Tempe, AZ05-2019
Skills
- Leadership
- ERP systems expertise (Microsoft AX and D365)
- Process improvement
- Performance tracking
- Cross-functional collaboration
- Customer management
- Inventory management
- Problem resolution
- Communication skills
Certification
- Foundations of Supply Chain Management, W. P. Carey School of Business, Arizona State University, May 2025
Timeline
Logistics Services Supervisor
Sapporo-Stone Brewing
02.2025 - Current
Logistics Services Lead
Stone Brewing
12.2023 - 02.2025
Logistics Services Representative
Stone Brewing
07.2019 - 12.2023
Operations Manager
Smile951
10.2013 - 09.2018
Bachelor of Arts - Business Administration
Arizona State University