Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Melissa Dahl

student
Nashwauk,Minnesota
Melissa Dahl

Summary

Driven to provide exceptional public service to help people explore and connect to natural areas. Gaining knowledge of forestry practices and guidelines in Wildlife Conservation . Proficient in Microsoft Office. Seeking an Internship to experience different roles in personal degree field.

Overview

13
years of professional experience
1
Certification

Work History

Natures Way Healing
Nashwauk, MN

Crystal Healer
04.2019 - Current

Job overview

  • Supported clients in developing coping skills to help patients manage life challenges and difficulties.
  • Educated clients on different healing properties of crystals.

Natures Way Healing
Nashwauk, MN

Reiki Master
04.2019 - Current

Job overview

  • Developed treatment plans to outline steps necessary for clients to achieve goals.
  • Coordinated workshops using holistic approaches such as feng shui, reiki and meditation.
  • Supported clients in developing coping skills to help patients manage life challenges and difficulties.
  • Educated clients and families on mental health issues to promote understanding and support.
  • Documented client progress to track effectiveness and inform future treatment plans.
  • Introduced meditation, guided imagery, breathing techniques, and reiki to patients and families.
  • Attended continued education sessions to maintain professional standards and stay up-to-date with new developments.
  • Maintained client confidentiality to protect patient privacy.
  • Helped clients work through emotional and psychological issues in both individual and group therapy sessions.
  • Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
  • Conducted follow-up assessments to monitor clients' progress and adjust treatment plans as necessary.
  • Performed assessments to evaluate clients' mental health status, needs and goals.

Invest Early
Keewatin, MN

Teacher's Assistant
01.2020 - 03.2020

Job overview

  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Studied and implemented latest information on specific subjects and learning strategies.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Organized and led practice, research and lab assignments.
  • Completed daily reports on attendance and disciplinary performance.
  • Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
  • Supported student learning objectives through personalized and small group assistance.
  • Supported classroom activities, tutoring, and reviewing work.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Maintained safety and security by overseeing students in recess environments.

Dynamic Insurance
Nashwauk, MN

Insurance Agent
08.2018 - 04.2019

Job overview

  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Negotiated contracts and terms of sale with potential customers.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Conducted research and identified market trends to develop better strategies for sales.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Analyzed customer needs to provide customized insurance solutions.
  • Collected premiums on or before effective date of coverage.
  • Utilized CRM software to manage client relationships.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Maintained high standards of customer service by building relationships with clients.
  • Obtained underwriting approval by completing application for coverage.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Investigated and processed claims swiftly to keep customers satisfied.
  • Educated clients on insurance policies and procedures.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Met with customers to provide information about available products and policies.
  • Calculated premiums and established payment methods for sales.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Finalized sales and collected necessary deposits.

Range Water Conditioning
Grand Rapids, MN

Customer Service Representative
08.2017 - 08.2018

Job overview

  • Increased efficiency and team productivity by promoting operational best practices.
  • Sought ways to improve processes and services provided.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Investigated and resolved accounting, service and delivery concerns.
  • Provided primary customer support to internal and external customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered prompt service to prioritize customer needs.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Promptly responded to inquiries and requests from prospective customers.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

AmericInn By Wyndham
Grand Rapids, MN

Front Desk Receptionist
05.2010 - 01.2014

Job overview

  • Organized, maintained and updated information in computer databases.
  • Completed all tasks in compliance with company policies and procedures.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Collected cash &credit card payments, processed transactions and updated relevant records.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected room deposits, fees, and payments.
  • Resolved customer problems and complaints.

Education

Unity College
Unity, ME

Bachelor of Arts from Wildlife Management
06.2025

University Overview

  • 4.0 GPA
  • Relevant Coursework: Wildlife management
  • Ranked in Top 25% of class
  • Girl Scouts of America Member

Hibbing Community College
Hibbing, MN

Associate of Arts from Generals
06.2010

Grand Rapids Senior High School
Grand Rapids, MN

High School Diploma
06.2004

Skills

  • Clear Communication
  • Flexible and Adaptable
  • Fast Learner
  • Accounting and Bookkeeping
  • Upbeat and Positive Personality

Certification

  • Certified crystal healer
  • Certified Reiki Master/teacher
  • Certified Phlebotomist
  • Certified Nursing assistant
  • Certified Law of Attraction Life coach

Timeline

Teacher's Assistant

Invest Early
01.2020 - 03.2020

Crystal Healer

Natures Way Healing
04.2019 - Current

Reiki Master

Natures Way Healing
04.2019 - Current

Insurance Agent

Dynamic Insurance
08.2018 - 04.2019

Customer Service Representative

Range Water Conditioning
08.2017 - 08.2018

Front Desk Receptionist

AmericInn By Wyndham
05.2010 - 01.2014

Unity College

Bachelor of Arts from Wildlife Management

Hibbing Community College

Associate of Arts from Generals

Grand Rapids Senior High School

High School Diploma

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