Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Dahlbeck-Miller

Concrete,WA

Summary

Dynamic business owner with a proven track record at Kind, Caring & Compassionate Grooming LLC, excelling in customer relations and personnel management. Enhanced customer satisfaction through targeted marketing and personalized service, while effectively managing financial reporting and inventory. Committed to fostering a positive work environment and driving business growth through strategic engagement.

Overview

2026
2026
years of professional experience

Work History

Business Owner/Operator

Kind, Caring & Compassionate Grooming LLC
04.2017 - Current
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
  • Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maintained strong relationships with retail partners, ensuring optimal product placement and visibility.
  • Boosted customer engagement by developing targeted retail advertising campaigns.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Grooming Supervisor

Highland Animal Clinic & Pet Grooming
06.2011 - 03.2019
  • Continuously researched new grooming tools, products, and techniques to stay current in the industry and provide clients with the best possible service.
  • Collaborated with marketing team to create promotional materials for special events and sales, driving increased foot traffic and revenue growth.
  • Fostered a positive work environment through effective communication and teamwork among staff members.
  • Assessed employee performance through regular evaluations, providing constructive feedback to support professional growth and development.
  • Established strong relationships with clients through regular communication, leading to numerous referrals from satisfied customers.
  • Implemented inventory management system to track supplies, reducing waste and lowering overall costs.
  • Worked closely with other pet care professionals such as veterinarians and trainers to provide comprehensive care for clients'' pets.
  • Streamlined appointment scheduling process by implementing an online booking system, increasing convenience for clients while reducing missed appointments.
  • Aligned grooming services with brand promise for quality and customer care.
  • Developed ongoing training programs for staff members, ensuring all groomers remained up-to-date on industry trends and best practices.
  • Ordered supplies for forecasted grooming demands.
  • Oversaw daily operations of the salon, including opening and closing procedures, to ensure a smooth and efficient workday.
  • Enhanced safety protocols in the salon by regularly reviewing procedures and conducting safety drills with staff members.
  • Maintained detailed records of each pet''s grooming history, enabling personalized service tailored to individual needs and preferences.
  • Coordinated maintenance of clippers, blades and other hand tools required for grooming services.
  • Managed team schedules and assigned tasks to ensure efficient workflow and timely completion of grooming appointments.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Salon Manager

PetSmart Charities
2007 - 2011
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained general appointment calendar and set shift schedules.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Handled employee scheduling and coverage needs during business hours.
  • Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
  • Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
  • Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
  • Maintained clean and inviting salon atmosphere, complying with health and safety standards to ensure client well-being.

Education

High School Diploma -

Stanwood High School
Stanwood, WA

No Degree - Pet Grooming Certification

Pet Smart Grooming Academy
Silverdale, WA
06-2005

Skills

  • Small business operations
  • Sales tactics
  • Personnel management
  • Financial reporting
  • Customer relations
  • Employee training
  • Issue resolution
  • Work Planning and Prioritization
  • Task delegation
  • Customer service
  • Attention to detail
  • Bookkeeping
  • Staff hiring
  • Driven and determined

Timeline

Business Owner/Operator

Kind, Caring & Compassionate Grooming LLC
04.2017 - Current

Grooming Supervisor

Highland Animal Clinic & Pet Grooming
06.2011 - 03.2019

Salon Manager

PetSmart Charities
2007 - 2011

High School Diploma -

Stanwood High School

No Degree - Pet Grooming Certification

Pet Smart Grooming Academy

Similar Profiles

CREATE PROFILE
Melissa Dahlbeck-Miller