Melissa Dahnke
Manhattan,KS
Summary
Dynamic Store Manager at Subway with proven expertise in customer service and inventory control. Enhanced customer satisfaction through effective problem-solving and staff management. Recognized for streamlining operations and fostering a positive work environment, consistently achieving high-quality service standards while training and mentoring team members for optimal performance.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
16
16
years of professional experience
Work History
Store Manager
Subway
05.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Photographer
Lifetouch Photography
01.2022 - 05.2022
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Achieved consistent quality in challenging lighting conditions, utilizing expert knowledge of lighting equipment and techniques.
- Maintained photography equipment, ensuring gear was in optimal condition for all shoots.
Overnight Baker
Panera Bread
05.2015 - 08.2015
- Streamlined bakery operations by effectively organizing and prioritizing tasks for efficient production.
- Enhanced customer satisfaction by consistently producing high-quality baked goods in a timely manner.
- Maintained a clean and sanitary work environment, adhering to food safety regulations and standards.
- Assisted in the creation of eye-catching displays that showcased bakery offerings, enticing customers with visually appealing arrangements.
- Improved overall product presentation by applying meticulous attention to detail when shaping dough, glazing pastries, or icing baked goods.
Kitchen Assistant
Dara's Fast Lane
09.2014 - 05.2015
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Assistant Manager
Arby's
02.2013 - 09.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Overnight Baker
Panera Bread
08.2011 - 02.2013
- Streamlined bakery operations by effectively organizing and prioritizing tasks for efficient production.
- Enhanced customer satisfaction by consistently producing high-quality baked goods in a timely manner.
- Maintained a clean and sanitary work environment, adhering to food safety regulations and standards.
- Assisted in the creation of eye-catching displays that showcased bakery offerings, enticing customers with visually appealing arrangements.
- Improved overall product presentation by applying meticulous attention to detail when shaping dough, glazing pastries, or icing baked goods.
Shift Manager
Taco Bell
04.2009 - 08.2011
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
Manhattan High School
Manhattan, KS05-2005
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Inventory control
- POS systems
- Policies and procedures
- Supply ordering
- Store displays
- Staff management
- Employee scheduling
- Store opening and closing
Timeline
Store Manager
Subway
05.2022 - Current
Photographer
Lifetouch Photography
01.2022 - 05.2022
Overnight Baker
Panera Bread
05.2015 - 08.2015
Kitchen Assistant
Dara's Fast Lane
09.2014 - 05.2015
Assistant Manager
Arby's
02.2013 - 09.2014
Overnight Baker
Panera Bread
08.2011 - 02.2013
Shift Manager
Taco Bell
04.2009 - 08.2011
High School Diploma -
Manhattan High School
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