Melissa Dailey
Coventry,RI
Summary
Talented Surgical Scheduler with advanced knowledge of surgical procedures, scheduling protocols and medical terminology. Provides accurate updates and efficiently prioritizes and completes high-volume workloads. Effective at setting up as many as 200 weekly procedures for 75 surgeons in a busy hospital. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
35
35
years of professional experience
Work History
Surgical Scheduler
Kent Hospital
06.2007 - 01.2023
- Efficiently scheduled all inpatient and outpatient surgeries
- Coordinated operating room schedule with Nurses/Doctors
- Determined and scheduled patients' preoperative testing needs
- Handled confidential patient data.
Unit Secretary
Kent Hospital
06.2006 - 06.2007
- Transcribe Doctors orders
- Prepare charts for new patients
- Break down charts for Discharged patients for filing
- Place requests online for inpatient testing
Receptionist/Patient Access Associate
Kent Hospital
06.2002 - 06.2007
- Answer and direct incoming calls from outside and inside the facility
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Patient Pre-Registration and Registration
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
Customer Service Representative
Citizens Bank
01.1996 - 12.2001
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- "Sell"/Upgrade Citizens products to customers
Reconciliation Clerk
Bank Of New England
09.1984 - 01.1992
- Reconcile investors accounts on a monthly basis
Education
No Degree - Accounting I
Bryant College
Smithfield, RISkills
- Obtaining Authorizations
- Medical Terminology
- Managing Medical Practices
- Patient Relations
- Call Transfers
- Orthopedic Surgery
- Checking in Patients
- Surgical Services
- Scheduling Tests and Procedures
- Answer Telephones
- Schedule Patients
- General Surgery
Timeline
Surgical Scheduler
Kent Hospital
06.2007 - 01.2023
Unit Secretary
Kent Hospital
06.2006 - 06.2007
Receptionist/Patient Access Associate
Kent Hospital
06.2002 - 06.2007
Customer Service Representative
Citizens Bank
01.1996 - 12.2001
Reconciliation Clerk
Bank Of New England
09.1984 - 01.1992
No Degree - Accounting I
Bryant College
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