Melissa Rhoney, PhD
Healthcare Professional
Summit,NJ
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
24
24
years of professional experience
Work History
Manager, Clinical Services
AHS-Morristown Medical Center
05.2019 - Current
- Implement system improvements based on JCAHO and DOH recommendations. Develop staff training programs and identify growth opportunities for team members.
- Generate monthly corporate reports and PI/QI analyses. Successfully appealed denied Medicaid claims, enhancing the department's financial performance.
- Foster positive relationships across hospital departments. Conduct regular staff and management meetings to ensure alignment and effective communication.
- Oversee resident orientation, system training, and manual preparation. Manage credentialing processes and maintain accurate departmental documentation.
- Manage credentialing processes and maintain accurate documentation. Utilize EPIC system for smooth care transition. Drive operational efficiency and staff performance.
- Lead the GPR Program, mentoring residents from a private practice perspective. Oversee dental staff, manage schedules, and conduct crucial operations of the front end.
- Partner with department chair on re-credentialing, grant applications, and CODA accreditation.
Department Administrative
AHS-Morristown Medical Center
05.2015 - 05.2019
- Streamlined administrative processes, reducing paperwork by implementing digital systems. Improved departmental efficiency and accuracy in record-keeping.
- Managed complex schedules and coordinated interdepartmental activities, enhancing overall hospital operations and patient care delivery.
- Facilitated effective communication between medical staff, patients, and families. Resolved conflicts and ensured smooth information flow.
- Maintained meticulous records and ensured compliance with healthcare regulations. Organized and retrieved critical patient information promptly.
- Proposed and implemented cost-saving measures in office supplies procurement. Initiated staff training programs to boost departmental productivity.
- Optimized administrative workflows through digital system implementation, enhancing record-keeping accuracy and departmental efficiency.
Professional Relations Coordinator
Hunterdon Oral & Maxillofacial Surgical Specialist, LLC
11.2014 - 05.2015
- Conducted continued education sessions for general practice staff and spearheaded strategic initiatives to boost referrals from dental practices, significantly expanding the patient base and enhancing practice visibility.
- Orchestrated engaging continued education sessions for general practice staff, fostering strong relationships and knowledge exchange within the dental community.
- Pioneered novel outreach strategies, leveraging digital platforms to amplify the practice's presence and attract a broader clientele.
- Implemented targeted marketing campaigns, resulting in a substantial increase in patient referrals and practice growth.
- Developed long-term professional relations strategies, positioning the practice as a leader in oral and maxillofacial surgical specialties.
- Pioneered digital outreach strategies, amplifying practice visibility, and attracting diverse clientele as Professional Relations Coordinator.
Executive Director
Torres and Sandoval Family Dental PLLC
11.2014 - 05.2015
- Analyzed monthly reports on patient accounts and dental practice operations, enhancing patient education and Medicaid reimbursement. Conducted monthly patient account analyses, driving financial improvements.
- Optimized practice efficiency through data-driven decision-making. Implemented strategic patient education initiatives, resulting in improved oral health outcomes.
- Pioneered new approaches to dental practice management, streamlining operations, and enhancing patient care. Developed innovative solutions for Medicaid reimbursement challenges.
- Fostered a team-oriented environment, aligning staff efforts with practice goals. Partnered with healthcare providers to improve patient education and treatment outcomes.
- Spearheaded long-term strategic planning for practice growth. Implemented forward-thinking patient education programs, positioning the practice as a community leader in dental care.
Office Manager
Patient First Dentistry of Summit
09.2001 - 08.2014
- Streamlined practice operations, reducing receivables, and enhancing staff morale through targeted development programs and data-driven decision-making.
- Optimized practice operations, reducing receivables and enhancing staff performance through data-driven strategies and targeted development initiatives.
- Streamlined daily operations, achieving a significant reduction in receivables while implementing effective staff coaching programs to boost morale.
- Revolutionized practice management by introducing efficient systems, resulting in improved financial performance and heightened team engagement.
- Fostered a cohesive work environment, implementing staff development programs that enhanced team dynamics and operational efficiency.
- Meticulously analyzed monthly reports, ensuring timely reimbursements and implementing strategic improvements to optimize practice performance.
- Spearheaded operational efficiency initiatives, resulting in a substantial reduction of receivables and implementation of data-driven strategies for practice growth.
Education
PhD - Healthcare Administration
Walden University
Baltimore, MD05.2018
Master - Healthcare Administration
Walden University
Baltimore, MD08.2013
BS - Business Administration Management
William Paterson University
Wayne, NJ05.1997
AAS - Office System Management
Berkeley College of Business
West Paterson, NJ03.1993
Skills
- Healthcare service administration
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Performance management
- Staff development
- Business administration
- Healthcare Administration
- Strategic Planning
- Operations Management
- Financial Management
- Physician Relations
- Performance Improvement
- Key performance indicators
Accomplishments
- Managed and tracked certification and re-certification schedules for over 120 staff.
- Devised effective policies and protocols resulting in 100% compliance with audit requirements.
- Participated in Women Leadership Business Resource Group.
Timeline
Manager, Clinical Services
AHS-Morristown Medical Center
05.2019 - Current
Department Administrative
AHS-Morristown Medical Center
05.2015 - 05.2019
Professional Relations Coordinator
Hunterdon Oral & Maxillofacial Surgical Specialist, LLC
11.2014 - 05.2015
Executive Director
Torres and Sandoval Family Dental PLLC
11.2014 - 05.2015
Office Manager
Patient First Dentistry of Summit
09.2001 - 08.2014
Master - Healthcare Administration
Walden University
BS - Business Administration Management
William Paterson University
AAS - Office System Management
Berkeley College of Business
PhD - Healthcare Administration
Walden University
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