Melissa D’Albora
Clayton,GA
Summary
Customer-oriented general manager with more than 10 years of contract management experience. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in dynamic environments. Committed to building strong team cultures that encourage innovation and openness.
Overview
13
13
years of professional experience
Work History
General Manager
Chartwells Higher Education
Toccoa Falls, USA
07.2011 - Current
- Management for Dining Hall, Starbucks, Tu Taco, Concessions, TransAct Mobile Ordering, and Mashgin Self-Checkout Technology
- Coordinate all aspects of catering events including wedding receptions, family reunions, meetings, student events, etc
- Create and implement a marketing plan with primary focus on residential dining events to drive guest satisfaction
- Manage daily operations to achieve safety and sanitation standards
- Manage purchasing and inventory controls to achieve budgeted CPM
- Manage scheduling to achieve plan labor goals
- Execute and Maintain Allergen Management Program
- Excellent Client Satisfaction survey rating
- Proficient with Blackboard POS system, TransAct Cloud, Mashgin Cloud
- P&L financial reporting experience
- Extensive experience creating budget models and forecasting financials
- Awarded 10 year contract extension in August 2024
- Internal Control Auditor for Chartwells Higher Ed accounts in Georgia
- Member of Chartwells Support Team for Piedmont University
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Director of Dining Services
Truett McConnell University
, USA
06.2015 - 06.2016
- Director of foodservice for both Dining Hall and Starbucks We Proudly Brew
- Coordinate catering events to ensure client satisfactions: estimates, staffing, set-up, and preparation
- Cost, create, and implement sales strategies for retail locations and voluntary meal plan purchases
- Enforce merchandising standards for Outtakes internal branding
- Implement community marketing campaign to increase community participation within the Dining Hall
- Conduct weekly meetings with client to review operations and financials
- Conduct monthly Food Safety Audits and Quarterly Unit Assessments and develop action plans to rectify deficiencies
- Maintained records related to budgeting, forecasting, payroll and personnel files.
- Proficient with ITC POS systems
- Maintained records related to budgeting, forecasting, payroll and personnel files.
Director of Dining Services
Emmanuel College
, USA
07.2014 - 06.2015
- Director of foodservice for both Dining Hall, Papa John’s, and Lion’s Den
- Coordinate all aspects of catering events
- Manage daily operations to achieve safety and sanitation standards
- Achieved client approved financial plan
- Increased guest satisfaction survey results in quality, cleanliness, speed of service, and friendliness as compared to Spring 2014
- Excellent Client Satisfaction survey rating
- Proficient with ITC POS systems
- Experienced in financial management of a Fee Account
Assistant Director of Dining Services
Emmanuel College
, USA
03.2013 - 07.2014
- Manage retail operations including food costing, maintaining seasonal items, merchandising, ordering, all aspects of inventory, completion of HACCP forms
- Manage unit marketing including Dine on Campus and Social Media Communications, enforce merchandising standards, negotiate marketing opportunities with local businesses, order campus brochures
- Manage unit human resource needs including conducting all aspects of the hiring process, submitting background checks and electronic I-9’s, completing HR self-assessments, manage associate Separation/ Layoff needs
- Generate associate schedules campus-wide
Office Manager/ Safety Champion
Emmanuel College
, USA
07.2011 - 03.2013
- Train all Supervisors in cash handling standards, cash closing procedures, and cash register functions
- Conduct ongoing safety and procedure trainings with all associates
- Work in conjunction with the Executive Chef to develop daily responsibilities associated with each position
- Create and conduct Orientation for new hires and 'New Semester' Orientation
- Generate client communications
- Regular use of Microsoft Word, Microsoft Excel, Outlook Express
- Proficient with all aspects of Compass Owner’s Management Suite, Dine on Campus, Menu Doctor, and Webtrition
Skills
- Client Relations
- Vendor Partnerships
- Cost Analysis and Savings
- Performance Evaluations
- Purchasing and Planning
- Event Management and Promotion
- Budgeting and Cost Control
- Inventory Control
- Budget Forecasts
- Ensure safety protocols
Education and Certification
- Bachelor of Business Administration, Finance, North Georgia College and State University
- ServSafe Food Protection Manager Certification
- GA Realtor License Number 441720
Timeline
Director of Dining Services
Truett McConnell University
06.2015 - 06.2016
Director of Dining Services
Emmanuel College
07.2014 - 06.2015
Assistant Director of Dining Services
Emmanuel College
03.2013 - 07.2014
General Manager
Chartwells Higher Education
07.2011 - Current
Office Manager/ Safety Champion
Emmanuel College
07.2011 - 03.2013
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