Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Dalrymple

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operational Administrative Support

Robert Half
10.2021 - 09.2023
  • Managed approximately 50 incoming calls and emails per day directing calls to appropriate personnel and ensuring prompt customer service.
  • Supported human resources functions by assisting with recruitment efforts including reviewing resumes and conducting background checks.
  • Provided exceptional customer service by promptly addressing inquiries from clients, vendors, or internal staff members via phone or email correspondence.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Prepared, sent, and monitored candidate pre-placement and on-boarding documents for completion and compliance.
  • Tracked and managed candidate time sheet entry, preparing payroll/billing adjustments, and assisting with candidate unemployment claims.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Bartender

The Whistle Bar & Grill
06.2017 - 09.2021
  • Contributed to positive work environment through effective teamwork and communication with colleagues.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Served high customer volumes during special events, nights, and weekends.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.

Mobile Patient Care Technician

HealthTronics
07.2017 - 01.2019
  • Ensured timely delivery, set up, and pickup of equipment/materials to and from various destinations and facilities.
  • Memorized multiple different hospitals and surgery centers rules and regulations.
  • Complied with every hospital and surgery center safety regulations.
  • Accurately obtained and recorded patient medical and billing information for Urologist.
  • Ensured safe and secure patient environment by maintaining awareness of safety hazards, hospital rules, and HIPPA.
  • Assisted physicians in set up for any in patient procedures.
  • Maintained cleanliness, neatness, and overall appearance, working order of equipment, vehicle, and site work areas.
  • Maintained knowledge of HIPPA, confidentiality and respect of patient's right to privacy.
  • Documented patient information and care activities in electronic health record.

Medical Data Entry Clerk

Alverno Laboratories
07.2016 - 11.2017
  • Maintained accuracy in medical coding, resulting in reduced errors and improved billing processes.
  • Ensured compliance with HIPAA regulations through careful handling of confidential patient data during entry process.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Processed patient specimens according to priority and documented results.
  • Maintained high level of accuracy in test results by following strict quality control procedures.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Coded and billed medical claims for various hospitals and facilities.
  • Worked effectively in fast-paced environments.

Administrative Assistant

Naylor Pipe Company
06.2010 - 01.2016
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Executed record filing system to improve document organization and management.
  • Managed 100+ phone calls and email correspondence and handled incoming and outgoing mail and faxes.
  • Maintained professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Processed garnishments from creditors or government agencies to meet legal requirements of deducting money from employees' paychecks to pay off debts.
  • Audited timesheets and payroll records for accuracy.

Education

High School Diploma -

De La Salle Highschool
Chicago, IL

Associate of General Studies -

Indiana University Northwest
Gary, IN

Skills

  • Customer Engagement

  • Sales Support

  • Strong Problem Solver

  • Billing and coding

  • Microsoft 365: Excel, Word, PowerPoint, Access

  • Organization

  • Excellent Communication

  • Customer Relations

Certification

  • CPR Certified
  • Basset Certified

Timeline

Operational Administrative Support

Robert Half
10.2021 - 09.2023

Mobile Patient Care Technician

HealthTronics
07.2017 - 01.2019

Bartender

The Whistle Bar & Grill
06.2017 - 09.2021

Medical Data Entry Clerk

Alverno Laboratories
07.2016 - 11.2017

Administrative Assistant

Naylor Pipe Company
06.2010 - 01.2016

High School Diploma -

De La Salle Highschool

Associate of General Studies -

Indiana University Northwest
Melissa Dalrymple