Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Melissa Damro

Eagan,MN

Summary

Dynamic professional with a proven track record at Wells Fargo, excelling in customer service and budget management. Recognized for enhancing customer satisfaction through innovative solutions and effective problem-solving. Skilled in sales analysis and process improvement, I thrive in fast-paced environments, consistently delivering results and fostering team collaboration.

Overview

27
27
years of professional experience

Work History

Inside Sales/Customer Service

Reid Lifting and PMG Safety
Eagan, MN
01.2025 - 03.2025
  • Identified needs of customers promptly and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Stay at Home Manager

Myself
Eagan, MN
06.2008 - 01.2023
  • Encouraged communication between family members and caregivers and appropriate facility personnel.
  • Updated, developed, and implemented individual treatment plans and discharge plans by collaborating with professionals.
  • Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
  • Managed financial operations such as budgeting, payroll processing, accounts payable and receivable.
  • Ensured physical and social well-being of each child.

Manager of Customer Service and Home Mortgage

Wells Fargo & Company
Minneapolis, MN
11.2001 - 06.2008
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Assigned work and monitored performance of project personnel.
  • Delegated work to staff, setting priorities and goals.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and trained new employees to meet job requirements.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Enhanced customer satisfaction through the development of a customer service excellence program.

Accounting and Marketing Associate

MSP Communications
Minneapolis, MN
08.1999 - 10.2001
  • Collaborated with sales teams to develop promotional strategies and materials.
  • Supported marketing team in developing promotional strategies and targeted campaigns.
  • Analyzed and reported on website analytics to improve digital marketing efforts.
  • Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
  • Presented findings to management and executive leadership and fielded questions to help refine strategies.
  • Managed relationships with external vendors for advertising and promotional services.
  • Created product promotion plans and marketing initiatives to increase brand awareness.
  • Analyzed sales data to understand product performance and identify areas for improvement.

Inside Sales/Customer Service Representative

Famous Footwear
Madison, WI
06.1998 - 07.1999
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided accurate information about products and services to customers.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.

Education

Bachelor of Arts - Business And Sociology

University of Wisconsin, Madison
Madison, WI
05-1998

Skills

  • Customer service
  • Budget management
  • Sales analysis
  • Financial reporting
  • Process improvement
  • Verbal communication
  • Problem solving
  • Data entry

Affiliations

  • Active in Community thru starting the first parkrun in Minnesota in Eagan, MN
  • Participate in the full Birkeinbiner cross Country ski race
  • Attend fitness Activities at Wirth Park, including Mountain Biking for Lifetime Races
  • Manage Children Travelling Soccer, Volleyball and basketball teams
  • Volunteer at parkrun

Accomplishments

  • Won Second Place in Wausau Marathon for Women in 2013
  • Team Lead for Reid Lifting in 2023
  • Placed in top 5 for my age group in Annadale Triatholon

Timeline

Inside Sales/Customer Service

Reid Lifting and PMG Safety
01.2025 - 03.2025

Stay at Home Manager

Myself
06.2008 - 01.2023

Manager of Customer Service and Home Mortgage

Wells Fargo & Company
11.2001 - 06.2008

Accounting and Marketing Associate

MSP Communications
08.1999 - 10.2001

Inside Sales/Customer Service Representative

Famous Footwear
06.1998 - 07.1999

Bachelor of Arts - Business And Sociology

University of Wisconsin, Madison

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Melissa Damro