Melissa Daniels-Nappier
Mansfield,TX
Summary
Results-oriented sales director engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
17
17
years of professional experience
Work History
Senior Living Advisor
A Place For Mom Inc.
08.2022 - Current
- Enabled caregivers to make the best senior living decisions.
- Act as the liaison between families in need and the senior housing communities or care providers.
- Achieved and exceeded company-defined sales quotas.
- Recorded accurate and efficient records in customer database.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Senior Living Sales Director
Landing at Watercrest
07.2019 - 08.2022
- Highly skilled at discovery sales motivations, building relationships, overcoming objections and closing.
- Experienced in Independent Living, Assisted Living and Memory Care
- Self-starter with a passion for sales and accomplishing goals.
- Maintained relationships with key area physicians, medical communities, and local home health and hospice companies.
- Developed key partnerships with industry-leading medical organizations to strengthen professional network and expand future business opportunities.
Property Manager
Bridge Tower Homes
09.2018 - 07.2019
- Professionally managed, leased and assisted in development of new construction investment communities.
- Oversaw management of 6 residential properties while providing general service to tenants.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Generated leads for sales and rental properties through cold calls and referrals.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Property Manager
Lake Pointe at Las Colinas
08.2017 - 09.2018
- Professionally managed a 400-unit class A property.
- Performed weekly marketing outreach to large corporations and headquarters to drive unpaid referrals.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Leasing Consultant
Summerbend Apartments
05.2014 - 08.2017
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Coordinated appointments to show marketed properties.
Commercial Property Manager
Summit Management
09.2007 - 05.2014
- Managed and leased commercial properties Broadway, Park Oak Plaza and Easter Hills Office Park.
- Scheduled and managed maintenance requests and new construction build-out projects for tenants.
- Collected and posted rent, prepared lease documents, renewals, toured available spaces and hosted investors monthly to review their assets and NOI.
- Completed monthly close out and yearly budget reports.
- Generated leads for sales and rental properties through cold calls and referrals.
Education
Diploma -
Grand Prairie High School
Grand Prairie, TXSkills
- Resident relations
- Community Networking
- Sales management
- Excellent Communication
- Teamwork and Collaboration
- Self Motivation
- Special Event Planning
- Partnership Development
Timeline
Senior Living Advisor
A Place For Mom Inc.
08.2022 - Current
Senior Living Sales Director
Landing at Watercrest
07.2019 - 08.2022
Property Manager
Bridge Tower Homes
09.2018 - 07.2019
Property Manager
Lake Pointe at Las Colinas
08.2017 - 09.2018
Leasing Consultant
Summerbend Apartments
05.2014 - 08.2017
Commercial Property Manager
Summit Management
09.2007 - 05.2014
Diploma -
Grand Prairie High School
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