Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Dapshis

Highland,Indiana

Summary

Productive customer Service demonstrating skills in scheduling and disbatching. Known for performing tasks and job duties quickly and with minimal supervision. Safety-oriented individual with superior knowledge of OSHA regulatory safety protocols and practices. Focused, bilingual individual with hardworking nature and experience in heavy equipment operation. Adaptable to changing flight line conditions and ready to shift focus to meet departure schedules. Known for team attitude and dedication to task completion.

Overview

20
20
years of professional experience

Work History

Ramp Agent

Southwest Airlines
Chicago, IL
06.2023 - Current
  • Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
  • Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Verified correct labeling of containers containing hazardous materials for transport on planes.
  • Protected customers' baggage from loss, theft, and damage.
  • Maintained on-time connections by guiding aircraft to and from gate positions.

Cna

Brightstar Healthcare Agency
Highland, IN
02.2014 - 06.2023
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Documented activities and recorded information in EMR system.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Participated in educational programs designed to improve knowledge of health care practices.

Front Desk Receptionist

YMCA Of The Inland Northwest
Crown Point, IN
05.2004 - 06.2017
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.

Education

High School Diploma -

Morton Senior High School
Hammond, IN
06-1994

Skills

  • Safety Procedures
  • Load Planning Communication
  • Crew Assistance
  • Problem-Solving
  • Customer Service
  • New Agent Training
  • Security Awareness
  • Passenger Assistance

Timeline

Ramp Agent

Southwest Airlines
06.2023 - Current

Cna

Brightstar Healthcare Agency
02.2014 - 06.2023

Front Desk Receptionist

YMCA Of The Inland Northwest
05.2004 - 06.2017

High School Diploma -

Morton Senior High School

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Melissa Dapshis