Melissa Davila
Waukegan,IL
Summary
Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Surgery Director
Warner Institute
01.2020 - Current
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries for surgeon.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Educated patients about surgeries and provided treatment plan documentation.
- Updated daily operating room calendars with accurate appointment schedules.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Checked patients in and out and collected payments.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted with medical coding and billing tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Procedure Scheduler
Northwestern Lake Forest Hospital
04.2019 - 03.2020
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to reschedule missed appointments.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted with medical coding and billing tasks.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
Administrative Assistant
North Shore University Hospital
07.2012 - 04.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted coworkers and staff members with special tasks on daily basis.
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
- Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
- Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Updated daily operating room calendars with accurate appointment schedules.
- Coordinated with facilities to set up surgeries for 5 plastic surgeons.
- Checked patients in and out and collected payments.
Education
Certificate - Medical Assistant Certificate
Olympia College
Skokie, IL01.2006
High School Diploma -
Waukegan High School
Waukegan, IL06.2003
Skills
- MIPS Standards
- Office Supplies and Inventory
- Cash handeling
- EHR Systems Expertise
- Office Workflow Support
- Surgery Preparation
- Facility Coordinating
- CPT Coding
- Insurance Verification
- Medical Terminology
- Computer Skills ( Microsoft, Word, Excel, Outlook)
- Documentation Scanning
- Payment Collection
- Schedule Coordination
- Following Up with Patients
- Organization and Time Management
- Office Coordination
- Calendar and Appointment Management
Certification
Emerging Leaders
Timeline
Surgery Director
Warner Institute
01.2020 - Current
Procedure Scheduler
Northwestern Lake Forest Hospital
04.2019 - 03.2020
Administrative Assistant
North Shore University Hospital
07.2012 - 04.2019
Certificate - Medical Assistant Certificate
Olympia College
High School Diploma -
Waukegan High School
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