Melissa Davis
Goodspring,TN
Summary
Certified Pharmacy Technician of 22 years that thrives in fast-paced settings. Team player with strong customer engagement and data entry skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience whether it is in a retail setting or via phone to complete Comprehensive Medication Reviews or Targeted Medication Reviews. Committed job seeker with a history of meeting and exceeding company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated to help patients with their medication needs and concerns while showing compassion for health and longevity. Linkedin profile: www.linkedin.com/in/melissa-davis-pharmgirl
Overview
23
23
years of professional experience
Work History
Prescription Refill Specialist
Village MD, Primaria Health
Houston, TX
01.2024 - Current
- Exercised versatility in fast-paced, agile work environments.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Refilled medications following protocols when provider delegations were allowed, offered insight into over-the-counter products and verified insurance benefits.
- Answered telephones to respond to questions, schedule or cancel office visits, and sent messages to providers upon concerning patient requests.
- Communicated effectively with doctors and pharmacies to resolve prescription discrepancies.
MTM Certified Pharmacy Technician
Cureatr formerly Tabula Rasa Health Care
Phoenix, AZ
03.2022 - 10.2023
- Assisted patients in understanding their medication instructions and usage directions.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Entered patient profile information into computer systems accurately and completely.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Updated patient demographics, allergies and new medications in MTM software to complete comprehensive medication reviews for those qualified.
- Consulted with customers via telephone to discuss and encourage medication adherence.
- Compiled customer demographic, allergy and medical history background.
- Educated patients on prescription instructions and answered questions regarding drug side effects.
- Assisted prescribers with their questions or responses to faxed patient alerts. Documented accordingly for pharmacist's review.
- Trained classes of new hires as a member of the onboarding team. Assisted with new development of training programs for the new hires.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Certified Pharmacy Technician
Salem Pharmacy, LLC.
Elkmont, AL
11.2017 - 02.2022
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Performed administrative duties such as filing, data entry, answering phones.
- Maintained records of controlled substances dispensed according to state regulations.
- Assisted patients in understanding their medication instructions and usage directions.
- Adhered to all federal, state and local laws governing the scope of practice allowed for pharmacy technicians.
- Managed inventory by completing nightly drug orders to multiple wholesalers. Handled all product returns.
- Answered questions from customers regarding insurance coverage eligibility requirements. Assisted patients with selecting annual Medicare Part D prescription Drug coverage during open or special enrollment periods.
- Entered patient profile information and insurance billing information into computer systems accurately and completely.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Worked with insurance companies to process claims, resolve problems, and obtain payments.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
Certified Pharmacy Technician
Reeves Drug Store
Pulaski, TN
01.2001 - 11.2017
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Performed administrative duties such as filing, data entry, answering phones.
- Assisted patients in understanding their medication instructions and usage directions.
- Adhered to all federal, state and local laws governing the scope of practice allowed for pharmacy technicians.
- Managed inventory by completing nightly drug orders to multiple wholesalers. Handled all product returns.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- .Assisted patients with selecting annual Medicare Part D prescription Drug coverage during open or special enrollment periods.
- Entered patient profile information and insurance billing information into computer systems accurately and completely.
- As HIPAA Officer, maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Worked with insurance companies to process claims, resolve problems, obtain payments, and complete insurance audit requests.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Billed for Durable Medical Equipment Supplies to Medicare, Supplemental coverages, and Commercial Plans.
- Managed new hire entrance and exit paperwork per HIPAA regulations.
Education
High School Diploma -
Giles County High School
Pulaski, TN05.1999
Skills
- Prescription Management
- Team Collaboration
- Pharmacy Operations
- Problem-Solving Skills
- HIPAA
- Interpreting Orders
- Calculating Doses
- Improving Processes
- Quality Assurance and Control
- Maintaining Records
- Documentation Skills
- Cold Calling
- New Hire Onboarding
- Medicare Part D Specialist
Timeline
Prescription Refill Specialist
Village MD, Primaria Health
01.2024 - Current
MTM Certified Pharmacy Technician
Cureatr formerly Tabula Rasa Health Care
03.2022 - 10.2023
Certified Pharmacy Technician
Salem Pharmacy, LLC.
11.2017 - 02.2022
Certified Pharmacy Technician
Reeves Drug Store
01.2001 - 11.2017
High School Diploma -
Giles County High School
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