Melissa Davis
Lagrange,GA
Summary
Highly motivated professional with several years of entrepreneurial and management administration experienced optimizing productivity, efficiency and service quality across various environments.
Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Motivational, diplomatic and respectful of people from different backgrounds.
Overview
11
11
years of professional experience
Work History
The Craft Galore
LaGrange, GA
03.2018 - Current
- Developed marketing strategies to promote handmade crafts at various events.
- Collaborated with other crafters on developing innovative ideas for creating new products.
- Analyzed customer feedback and suggestions to improve product designs.
- Developed new crafting techniques to create unique pieces for customers.
- Maintained neat and clean tools, machinery and work areas.
- Smoothed, shaped and touched up surfaces, preparing finish and bolstering integrity using sandpaper and grinders, putty, brushes and sprays.
- Operated a variety of machinery and tools safely and efficiently.
Office Manager
Alliance HR Services
West Point, GA
03.2017 - 10.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, Invoices,deposits and recordkeeping
- Processed payroll accurately ensuring all employees were paid on time.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Interviewed, hired and mentored new personnel and oversaw all staffing operations.
- Developed and facilitated new-hire orientations.
- Managed applicant tracking system (ATS) database by entering, updating and
- maintaining candidate contact details, resumes and supporting documentation, Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
- Shadowed employees to determine accurate description of duties and skills required for each position.
- Also went onsite to check on employees and meet with clients.
- Provided training to new hires on office policies and procedures.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Assistant Manager
Kimbles Food By Design
LaGrange, GA
08.2013 - 03.2017
- Maintained accurate records of sales transactions using point-of-sale systems.
- Monitored employee attendance records, timekeeping, and payroll information.
- Developed a system for tracking inventory and ordering supplies as needed.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions for end-of-day reports.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Education
GED -
Some High School
05-2013
Skills
- Coaching and Mentoring
- Decision Making
- Microsoft Office Suite
- Staff Development and Training
- Recruitment and Hiring
- Recruitment and Hiring
- Handling Customer Complaints
- Complex Problem Solving
- Customer Service Management
- Remote Work Coordination
- Honesty and Integrity
- Multitasking and Prioritization
- Documentation and Recordkeeping
- Verbal and written Communication
- Attention to Detail
- Customer Service
- Bookkeeping
- Consulting
- Staff hiring
- Staffing oversight
- Negotiation
- Driven and Determined
Timeline
The Craft Galore
03.2018 - Current
Office Manager
Alliance HR Services
03.2017 - 10.2022
Assistant Manager
Kimbles Food By Design
08.2013 - 03.2017
GED -
Some High School