Melissa Davis

Indianapolis,IN

Summary

Dynamic marketing and operations leader with a strong work ethic, previously at Vibable LLC. Expert in strategic planning and digital marketing, driving brand visibility and customer engagement. Proven track record in enhancing team productivity and fostering client relationships, ensuring compliance and satisfaction while implementing data-driven solutions.

Overview

years of professional experience

Certification

Work History

Chief Marketing Officer

Vibable LLC

06.2019 - Current

Developed and executed comprehensive marketing strategies to enhance brand visibility and customer engagement.
Analyzed market trends and consumer behavior to inform data-driven decision-making processes.
Resolved customer inquiries through effective communication and problem-solving techniques.
Coordinated teams of design and implementation professionals to manage all project objectives.
Led initiatives to optimize workflow, increasing team productivity and enhancing service outcomes.

Chief Operations Officer

Nimblejack LLC

05.2014 - 05.2019

Spearheaded operational strategies to enhance efficiency across all departments.
Fostered a culture of continuous improvement through staff training and development programs.
Collaborated with executive leadership to align operations with organizational goals and objectives.
Met customer service standards and expectations consistently by effectively communicating and actively listening.
Led cross-functional teams to implement best practices and optimize workflow.
Developed performance metrics to evaluate departmental productivity and drive accountability.

Client Success Manager

Right On Interactive

02.2013 - 05.2014

Analyzed client feedback to identify areas for improvement, driving enhancements in product offerings and support.
Cultivated strong client relationships through regular check-ins and proactive communication, boosting loyalty and trust.
Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
Streamlined communication between clients and internal teams for smoother project execution.
Tailored customer relationships by determining expected needs and finding correct solutions.

Education

Business Administration

Indiana Wesleyan University

Marion, IN

Skills

Strong work ethic
Attention to detail
Creative thinking
Decision-making
Relationship building
Strategic planning

Digital marketing
CRM management
Marketing analytics
Strategic marketing
Business development
Contract negotiation