Melissa Davis
Ellisville,MS
Summary
Dedicated professional with strong patient care and coordination skills developed in a clinical environment. Demonstrates exceptional communication and organizational abilities. Proven track record in efficiently managing scheduling and fostering positive patient interactions. Eager to transition into a role that leverages transferable skills while providing opportunities for growth and development. Committed to delivering high-quality support and enhancing patient experiences in a dynamic healthcare setting.
Overview
22
22
years of professional experience
3
3
Certification
Work History
Treatment Coordinator/Orthodontic Dental Assistant
Smile Country Orthodontics
09.2021 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted orthodontists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
Human Resources/Payroll Officer
Wayne General Hospital
03.2014 - 08.2020
- Assisted employees with resolving payroll-related inquiries or concerns in a professional manner while maintaining high levels of customer service excellence.
- Continually refined departmental policies and procedures to better align with evolving organizational goals and objectives.
- Developed detailed training materials for staff members responsible for executing various aspects of the payroll process.
- Reduced potential legal issues by staying current on labor laws and tax regulations related to payroll management.
- Prepared comprehensive reports detailing salary expenses for senior management review, contributing valuable insights for decision-making purposes.
- Safeguarded confidentiality of sensitive employee information through strict adherence to privacy protocols and data security measures.
- Administered company benefits programs such as health insurance, retirement plans, and paid time off policies for optimal employee satisfaction.
- Managed complex payroll tasks for a diverse workforce, maintaining compliance with federal, state, and local regulations.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Updated employee files with new details such as changes in address or salary levels.
Patient Coordinator/X-Ray Technician
Olson Chiropractic Clinic
04.2009 - 03.2013
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Followed document protocols to safeguard confidentiality of patient records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Orthodontic Assistant
Granberry & Henderson Orthodontics
08.2003 - 09.2007
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Developed comprehensive knowledge of various orthodontic appliances, enabling accurate preparation for each procedure.
- Aided in improving treatment completion rates through diligent monitoring of progress and timely adjustments as needed.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
Education
Dental Radiography
Pearl River Community College
HattiesburgSkills
- HIPAA compliance
- Office administration
- Recordkeeping
- Financial counseling
- Bookkeeping
- Patient care coordination
- X-ray interpretation skills
- Treatment Planning
- Performance improvement
- Patient flow management
- Quality assurance
- Policy compliance
- Financial operations oversight
Resume
08/04/25, 2025 RESUME.docx, 19
Certification
- CPR Certification Training - 2021-2025
- Radiology Permit - 2020-current
Timeline
Treatment Coordinator/Orthodontic Dental Assistant
Smile Country Orthodontics
09.2021 - Current
Human Resources/Payroll Officer
Wayne General Hospital
03.2014 - 08.2020
Patient Coordinator/X-Ray Technician
Olson Chiropractic Clinic
04.2009 - 03.2013
Orthodontic Assistant
Granberry & Henderson Orthodontics
08.2003 - 09.2007
Dental Radiography
Pearl River Community College
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