Melissa Davis
Augusta,GA
Summary
Seasoned Customer Service with 8 years of experience, adept in issue resolution and customer billing. Excelled in training staff and coordinating with at Teleperformance and Progressive. Seeking to leverage expertise in customer service excellence for a new role.
Overview
8
8
years of professional experience
Work History
Sanitation/Janitor
Kroger
02.2020 - 2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Maintained clean work environment
- Chemical handling and safety
Warehouse Receiver
Pactiv
05.2018 - 10.2020
- Managed material handling and pallet movement adhering to prescribed protocols, ensuring operational efficiency and safety.
- Executed accurate scanning and tagging of materials, maintaining inventory integrity and supporting logistical processes.
- Conducted training for new staff on warehouse procedures, promoting a culture of knowledge-sharing and teamwork.
Customer Service Rep
Teleperformance
01.2016 - 01.2018
- Resolved a range of billing inquiries and processed payments, ensuring accurate and timely customer account management.
- Delivered technical support for satellite device troubleshooting and guided customers through Direct TV equipment setup.
- Conducted training sessions for staff on effectively managing challenging customer interactions and maintaining service quality standards.
Cashier
WAL-MART
02.2015 - 03.2016
- Managed financial transactions, ensuring accurate processing of payments via cash, check, credit cards, and automatic debits, and provided prompt issuance of receipts, refunds, and credits.
- Maintained checkout stations by overseeing cash levels and staffing, ensuring efficient operation and customer satisfaction through effective complaint resolution.
- Upheld store presentation and customer service standards by keeping a tidy checkout area, facilitating merchandise returns and exchanges, and delivering information and assistance to customers.
Customer Service Rep
Urban Out
07.2014 - 11.2015
- Provided comprehensive customer support, efficiently processing orders, payments, and refunds while maintaining adherence to company policies and regulations.
- Managed order replacements and shipping tracking, ensuring a high level of customer satisfaction through diligent follow-up and attention to detail.
Cashier/Stock
The Pilot Travel Center
03.2013 - 06.2014
- Delivered high-quality customer service, efficiently processed financial transactions, and managed accurate issuance of receipts, refunds, credits, and change.
- Maintained a well-organized sales environment through diligent stocking, rotating merchandise, and adhering to safety protocols to ensure a clean and safe shopping experience for customers.
Education
High School Diploma - undefined
T.W Josey High School
Augusta, GA05.2009
Skills
- Excellent Communication Skills
- Problem-Solving
- Empathy
Skills
- Product Knowledge
- Sanitary
- Patience
Timeline
Sanitation/Janitor
Kroger
02.2020 - 2023
Warehouse Receiver
Pactiv
05.2018 - 10.2020
Customer Service Rep
Teleperformance
01.2016 - 01.2018
Cashier
WAL-MART
02.2015 - 03.2016
Customer Service Rep
Urban Out
07.2014 - 11.2015
Cashier/Stock
The Pilot Travel Center
03.2013 - 06.2014
High School Diploma - undefined
T.W Josey High School
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