Melissa Davis
Harrogate,Tennessee
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2026
2026
years of professional experience
Work History
Simulated Client
Lincoln Memorial University
01.2025 - Current
- Portrayed a wide range of realistic animal-owner profiles, from calm and cooperative to anxious or skeptical, to provide veterinary students with a variety of clinical communication challenges.
- Memorized and accurately delivered detailed case scenarios, including patient history, symptoms, and client concerns, to ensure a standardized and authentic experience for each student.
- Provided detailed, constructive feedback from the "client's perspective" to help students understand the impact of their communication style.
- Evaluated student performance using specific rubrics to assess their listening skills, empathy and professional communication.
Project Manager, Client Services
DocuMart Copies & Printing
2008 - 2011
- Oversaw the entire printing and copying workflow, from prepress to finishing, to ensure projects were completed accurately and on time.
- Conducted regular quality checks to ensure all printed materials met both company and client specifications.
- Scheduled and delegated tasks to meet demanding project deadlines.
- Managed inventory for printing supplies, inks, and paper to ensure stock was maintained.
- Communicated directly with clients to discuss project requirements, provide cost estimates, and ensure customer satisfaction.
- Coordinated with vendors to secure supplies and schedule equipment maintenance.
Administrative Assistant
The Capital Group
01.2007 - 01.2008
- Provide support for 2 Senior Managers and all other office staff
- Manage schedules and coordinate manager meetings
- Maintain high volume of classified documents including deposits and removals
- Fill out expense reports and invoice forms for reimbursement
- Schedule conference rooms by using Convene system
- Update databases in Microsoft Access on a daily basis
New Accounts
Advanta Bank Corp
01.2007
- Take inbound calls from customers seeking to apply for credit
- Assist customers in completing credit applications over the phone
- Inform customers of company partnerships and special offers
- Transfer calls to appropriate departments
Senior Administrative Aide
Parsons Transportation Group
01.2004 - 01.2006
- Offer support to the office staff including vice presidents and managers
- Update spreadsheets for specific projects on a weekly basis
- Answer and direct calls to requested parties
- Maintain the appearance of the office
- Manage Parking and building access for all employees and new hires
- Order all supplies for the office
- Prepare shipments via Fed Ex on a daily basis
- Manage conference room scheduling
Office Assistant
Sunterra Produce Traders, Inc.
01.2003 - 01.2004
- Generate purchase orders, sales orders and invoices for customers and vendors
- Collect on all invoices and apply payments daily to appropriate customer receipts
- Answer and direct calls to requested parties
- Manage high volume of internal documents by file organization
- Create documents and spread sheets for tracking purposes
- Provided customer service support, addressing inquiries and resolving issues effectively.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
Business Communication
Utah Valley University
Orem, UTSkin Care
SkinScience Institute
Salt Lake City, UTMarriage And Family Studies
Brigham Young University
Rexburg, IDSkills
- Delegation
- Performance Management
- Inventory and Supply Management
- Active Listening
- Conflict Resolution
- Written and Verbal Communication
- Problem-Solving
- Adaptability
Timeline
Simulated Client
Lincoln Memorial University
01.2025 - Current
Administrative Assistant
The Capital Group
01.2007 - 01.2008
New Accounts
Advanta Bank Corp
01.2007
Senior Administrative Aide
Parsons Transportation Group
01.2004 - 01.2006
Office Assistant
Sunterra Produce Traders, Inc.
01.2003 - 01.2004
Project Manager, Client Services
DocuMart Copies & Printing
2008 - 2011
Business Communication
Utah Valley University
Skin Care
SkinScience Institute
Marriage And Family Studies
Brigham Young University