Melissa Davis
Deltona,FL
Summary
Experienced in cash handling and customer communication at Regions Bank and Sparkling Solutions. Skilled in team leadership, multitasking, and maintaining safety standards. Proven ability to deliver exceptional service and foster positive client relationships. Committed to operational efficiency and problem-solving
Overview
17
17
years of professional experience
Work History
Commercial Cleaner, Office Clerk, Shift Manager
Sparkling Solutions
01.2017 - Current
- Correspond with clients to meet needs and expectations
- Lead team to clean commercial buildings including offices, schools, condos, and car dealerships
- Manage company by scheduling, interviewing, and quoting new clients and sales
- Keep up with equipment maintenance as well as ordering and delivery of supplies
Bank Teller, Relationship Banker
Regions Bank
01.2016 - 01.2019
- Check cashing, cash counting for deposits and withdrawals, POS system operations, Western Union, Chexar, and fraud detection
- Responsible for branch daily checks and balances and updating corresponding systems
- Responsible for staying up-to-date with branch practices, new ideas, and sales goals
- Organized and kept key logs, back-office paperwork, and confidential files
- Met with customers and prospects both in person and on the phone to determine financial needs
- Quickly and effectively responding to customer questions and concerns
Shift Manager
Boston Market
Port Orange, FL
01.2009 - 01.2017
- Responsible for restaurant and team management while providing customer service to guests
- POS system, cashier, end-of-day register balancing, recording, and deposits
- Trained and mentored team members on operational procedures and best practices.
- Managed inventory levels and placed orders to maintain stock availability.
- Monitored food quality and presentation standards in accordance with company guidelines.
Education
General Associates Degree A.A. -
Daytona State College
01.2012
High School Diploma -
Spruce Creek High School
01.2008
Skills
- Customer Service Excellence
- Communication
- Management and Leadership
- Supply ordering
- Cash handling
- Time management
- Safety standards and protocols
- Facility maintenance
- Organizational skills
- Multitasking Abilities
- Team Training
- Problem solving and critical thinking
- Adaptability to new software
- Attention to detail
References
References available upon request.
Timeline
Commercial Cleaner, Office Clerk, Shift Manager
Sparkling Solutions
01.2017 - Current
Bank Teller, Relationship Banker
Regions Bank
01.2016 - 01.2019
Shift Manager
Boston Market
01.2009 - 01.2017
General Associates Degree A.A. -
Daytona State College
High School Diploma -
Spruce Creek High School