Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Melissa Davis-Stokola

Splendora

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Driven by a passion for continuous learning and successfully navigating change. I like to work in an environment where i can be versatile. I have knowledge in several areas of maintenance. I am currently in school for cyber security.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Front Desk Clerk

Market Cleaners
Atascosa
07.2024 - Current
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Organized clothing racks to ensure neatness and orderliness of store.
  • Maintained records of customer accounts and transactions.
  • Processed payments using cash registers and credit card machines.
  • Inspected finished garments for any damage or stains prior to returning them to customers.
  • Answered customers' questions and provided information on store procedures or policies.
  • Verified that all incoming garments were properly tagged with customer information prior to cleaning process.
  • Maintained work area and kept cash drawer organized.
  • Provided excellent customer service by responding quickly to complaints or requests for assistance in a timely manner.

Housekeeper

Days Inn By Wyndham
Bryan
04.2024 - 05.2024
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Swept and damp-mopped private stairways and hallways.
  • Ensured that all health standards were met during cleaning operations.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.

Maintenance Crew Member

TDCJ
Gatesville
01.2021 - 09.2023
  • Updated maintenance records and logs to track repairs and costs.
  • Operated a variety of hand and power tools safely and efficiently.
  • Changed air conditioning filters to improve indoor air quality and help HVAC system perform properly.
  • Maintained inventory of tools and supplies used for repairs and maintenance projects.
  • Provided technical support to other crew members when needed.
  • Assisted with installation of new equipment when necessary.
  • Responded quickly to emergency situations involving damage caused by storms or other natural disasters.
  • Implemented preventative maintenance schedules to reduce breakdowns and extend equipment lifespan.
  • Replaced washers, dryers, stoves, refrigerators, and dishwashers when needed.
  • Dismantled machines, equipment, or devices to access and remove defective parts.
  • Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
  • Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.
  • Repaired machines, equipment or structures using tools or equipment.

Waitress/bartender

Papa Ro's
Cleveland
06.2016 - 08.2016
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Trained new employees to perform duties.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Sales Associate

Walmart
Porter
01.2015 - 07.2015
  • Recommended, selected and located merchandise based on customer desires.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Greeted customers and provided exceptional customer service.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Waitress

hot biscuit diner
Cleveland
03.2012 - 11.2012
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Prepared checks accurately and processed payments promptly.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Processed payments accurately using cash registers or POS systems.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees to perform duties.

Cashier

Jack in the Box
Splendora
11.2011 - 02.2012
  • Answered phone calls to assist customers with questions and orders.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Safely operated ovens, fryers and grills to prevent injuries and accidents.
  • Set up station according to standard operating procedures with ample backup product to complete shift.
  • Packaged and bagged cooked food and prepared items.

Cashier

Arbys Resturant
Porter
07.2011 - 10.2011
  • Answered phone calls to assist customers with questions and orders.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Performed other duties as assigned by management.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Waitress

Splendora cafe
Splendora
04.2011 - 06.2011
  • Prepared checks, itemizing total meal costs and taxes.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Organized take-out orders efficiently according to customer requests.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Education

Certificate - Culinary Arts

Central Texas College
Killeen, TX
12-2020

High School Diploma -

Splendora High School
Splendora, TX
05-2013

Certificate - Cyber Security

DeVry University
Lisle, IL

windham

Skills

  • Customer service
  • Cash handling
  • Transaction processing
  • Record keeping
  • Payment processing
  • Inventory management
  • Equipment maintenance
  • HVAC systems
  • Appliance repair
  • Plumbing repair
  • Basic electrical knowledge
  • HVAC maintenance
  • Room cleaning
  • Time management
  • Communication skills
  • Attention to detail

Certification

  • ETA certified for Customer Service Specialist
  • OJT as a Laundry Machine Mechanic
  • ServSafe certified

Languages

English
Professional

References

References available upon request.

Timeline

Front Desk Clerk

Market Cleaners
07.2024 - Current

Housekeeper

Days Inn By Wyndham
04.2024 - 05.2024

Maintenance Crew Member

TDCJ
01.2021 - 09.2023

Waitress/bartender

Papa Ro's
06.2016 - 08.2016

Sales Associate

Walmart
01.2015 - 07.2015

Waitress

hot biscuit diner
03.2012 - 11.2012

Cashier

Jack in the Box
11.2011 - 02.2012

Cashier

Arbys Resturant
07.2011 - 10.2011

Waitress

Splendora cafe
04.2011 - 06.2011

Certificate - Culinary Arts

Central Texas College

High School Diploma -

Splendora High School

Certificate - Cyber Security

DeVry University

windham

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Melissa Davis-Stokola