Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Davis-Taylor

Clifton Park,NY

Summary

Proven leader in branch operations management and customer service excellence, I significantly enhanced production rates and talent quality at Enterprise Rent-A-Car. Expert in strategic planning and risk mitigation, I excel in building relationships and multitasking. Achievements include streamlining processes for operational efficiency and fostering a team-oriented environment.

Overview

10
10
years of professional experience

Work History

Flagship Store Manager

Enterprise Mobility
10.2023 - 11.2024
  • Led branch operations, managing staff and handling customer conflicts, which boosted branch productivity.
  • Developed and executed strategies to improve sales and customer service performance.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Branch Manager

Enterprise Mobility
12.2021 - 10.2023
  • Maintained and grew fleet size by 100 cars over two years.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Maintained friendly and professional customer interactions.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Assistant Flagship Manager

Enterprise Mobility
01.2021 - 11.2021
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Assistant Manager

Enterprise Mobility
08.2020 - 01.2021
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Managerment Assistant

Enterprise Mobility
02.2020 - 08.2020
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Marketed rental services and benefits to local businesses.
  • Performed wide-ranging administrative, financial and service-related functions.

Management Trainee

Enterprise Mobility
06.2019 - 02.2020
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Described product to customers and accurately explained details and care of merchandise.
  • Handled day-to-day customer or client questions via telephone or email.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Bartender

Legends
09.2018 - 05.2019
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Waitress

Little Italy
05.2017 - 09.2018
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Waitress

Parkside
08.2014 - 07.2017
  • Used cash registers and credit card machines to cash out customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Administrative Assistant

FMCC
08.2016 - 05.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Bachelor Of Arts - Communication Studies

SUNY Oneonta
Oneonta, NY
05.2019

Associate Of Applied Arts - General Studies

Fulton-Montgomery Community College
Johnstown, NY
05.2017

Skills

  • Branch Operations Management
  • Sales
  • Risk Mitigation
  • Customer Service
  • Scheduling
  • Relationship building and management
  • Multi-tasking ability
  • Strategic Planning

Timeline

Flagship Store Manager

Enterprise Mobility
10.2023 - 11.2024

Branch Manager

Enterprise Mobility
12.2021 - 10.2023

Assistant Flagship Manager

Enterprise Mobility
01.2021 - 11.2021

Assistant Manager

Enterprise Mobility
08.2020 - 01.2021

Managerment Assistant

Enterprise Mobility
02.2020 - 08.2020

Management Trainee

Enterprise Mobility
06.2019 - 02.2020

Bartender

Legends
09.2018 - 05.2019

Waitress

Little Italy
05.2017 - 09.2018

Administrative Assistant

FMCC
08.2016 - 05.2017

Waitress

Parkside
08.2014 - 07.2017

Bachelor Of Arts - Communication Studies

SUNY Oneonta

Associate Of Applied Arts - General Studies

Fulton-Montgomery Community College

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Melissa Davis-Taylor