Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Strassberger

Midland,NC

Summary

To obtain a position where I can best utilize my education, talent and experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Personal Assistant /Private Child Caregiver

ARC
Locust, NC
01.2023 - Current
  • Ensured safe transportation of child between home and daycare
  • Aid in transport to numerous Specialty Physician appointments
  • Provide childcare during daycare closure and when child is sick

Member Care Coordinator / Mentor-Trainer

Community Care of North Carolina
Raleigh, NC
11.2019 - 01.2023
  • Ensured closure of care gaps through active engagement with CCPN members
  • Maintained accurate and current EMR/EHR records by inputting member demographics and updating PCP information
  • Identified social determinants of health through outreach to members
  • Ensured effective implementation of care coordination programs
  • Offered support through the provision of resources and literature
  • Provided necessary referrals for members requiring Case Management services
  • Analyzed data from NC Tracks to determine if members were eligible for Care Management services
  • Contributed to the fulfillment of managed care SLA agreements by providing telephonic outreach
  • Assisted in onboarding and training of new staff members

Certified Medical Assistant III / Lead

Caromont Medical Group
Gastonia, NC
08.2015 - 11.2019
  • Roomed and updated EMR for patients in order to ensure efficient patient care.
  • Maintained effective communication channels by promptly responding to phone calls from healthcare professionals and patients.
  • Filed and monitored all Prior Authorization requests.
  • Organized and scheduled surgical procedures for a diverse group of surgeons
  • Maintained responsibility for updating all care gaps and referrals
  • Provided guidance and instruction to newly hired staff.

Customer Service / Teller

Fort Financial Credit Union
Gastonia, NC
06.2014 - 07.2015
  • Processed cash transactions, handled bank deposits, and facilitated cash withdrawals

Certified Medical Assistant - Primary for Dr. Todd Cohen

Carolina Urology Partners
Gastonia, NC
06.2012 - 04.2014
  • Managed and organized documentation in patient EMR system
  • Efficiently managed communication and data retrieval processes for prescription refills
  • Provided support and assistance during a variety of surgical procedures
  • Served as a knowledgeable mentor to new employees

Certified Medical Assistant

Caromont Medical Group
Gastonia, NC
01.2008 - 06.2012
  • Updated and inputted patient information into EMR system
  • Prepared patients for exams and procedures
  • Ensured prompt response to calls from healthcare professionals and patients
  • Ensured completion of care gaps, including physical exams and yearly screenings
  • Assisted in the processing of Prior Authorizations and referrals

Education

Diploma Program - Medical Assisting

Lanier Technical College
10-2006

Skills

  • Document Management
  • Medical Terminology
  • Patient Scheduling
  • Quality Assurance / Quality Improvement
  • Patient Education / Motivational Interviewing
  • Patient-focused care
  • HIPAA Compliance
  • Patient Assessments
  • Conflict resolution abilities
  • Electronic Medical Records / EPIC
  • Progress Monitoring
  • Multidisciplinary team collaboration
  • Organizational Skills
  • Care Planning

Certification

  • American Association of Medical Assistants (AAMA) - ID 2400703

Timeline

Personal Assistant /Private Child Caregiver

ARC
01.2023 - Current

Member Care Coordinator / Mentor-Trainer

Community Care of North Carolina
11.2019 - 01.2023

Certified Medical Assistant III / Lead

Caromont Medical Group
08.2015 - 11.2019

Customer Service / Teller

Fort Financial Credit Union
06.2014 - 07.2015

Certified Medical Assistant - Primary for Dr. Todd Cohen

Carolina Urology Partners
06.2012 - 04.2014

Certified Medical Assistant

Caromont Medical Group
01.2008 - 06.2012

Diploma Program - Medical Assisting

Lanier Technical College

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Melissa Strassberger