To obtain a position where I can best utilize my education, talent and experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Personal Assistant /Private Child Caregiver
ARC
Locust, NC
01.2023 - Current
Ensured safe transportation of child between home and daycare
Aid in transport to numerous Specialty Physician appointments
Provide childcare during daycare closure and when child is sick
Member Care Coordinator / Mentor-Trainer
Community Care of North Carolina
Raleigh, NC
11.2019 - 01.2023
Ensured closure of care gaps through active engagement with CCPN members
Maintained accurate and current EMR/EHR records by inputting member demographics and updating PCP information
Identified social determinants of health through outreach to members
Ensured effective implementation of care coordination programs
Offered support through the provision of resources and literature
Provided necessary referrals for members requiring Case Management services
Analyzed data from NC Tracks to determine if members were eligible for Care Management services
Contributed to the fulfillment of managed care SLA agreements by providing telephonic outreach
Assisted in onboarding and training of new staff members
Certified Medical Assistant III / Lead
Caromont Medical Group
Gastonia, NC
08.2015 - 11.2019
Roomed and updated EMR for patients in order to ensure efficient patient care.
Maintained effective communication channels by promptly responding to phone calls from healthcare professionals and patients.
Filed and monitored all Prior Authorization requests.
Organized and scheduled surgical procedures for a diverse group of surgeons
Maintained responsibility for updating all care gaps and referrals
Provided guidance and instruction to newly hired staff.
Customer Service / Teller
Fort Financial Credit Union
Gastonia, NC
06.2014 - 07.2015
Processed cash transactions, handled bank deposits, and facilitated cash withdrawals
Certified Medical Assistant - Primary for Dr. Todd Cohen
Carolina Urology Partners
Gastonia, NC
06.2012 - 04.2014
Managed and organized documentation in patient EMR system
Efficiently managed communication and data retrieval processes for prescription refills
Provided support and assistance during a variety of surgical procedures
Served as a knowledgeable mentor to new employees
Certified Medical Assistant
Caromont Medical Group
Gastonia, NC
01.2008 - 06.2012
Updated and inputted patient information into EMR system
Prepared patients for exams and procedures
Ensured prompt response to calls from healthcare professionals and patients
Ensured completion of care gaps, including physical exams and yearly screenings
Assisted in the processing of Prior Authorizations and referrals
Education
Diploma Program - Medical Assisting
Lanier Technical College
10-2006
Skills
Document Management
Medical Terminology
Patient Scheduling
Quality Assurance / Quality Improvement
Patient Education / Motivational Interviewing
Patient-focused care
HIPAA Compliance
Patient Assessments
Conflict resolution abilities
Electronic Medical Records / EPIC
Progress Monitoring
Multidisciplinary team collaboration
Organizational Skills
Care Planning
Certification
American Association of Medical Assistants (AAMA) - ID 2400703
Timeline
Personal Assistant /Private Child Caregiver
ARC
01.2023 - Current
Member Care Coordinator / Mentor-Trainer
Community Care of North Carolina
11.2019 - 01.2023
Certified Medical Assistant III / Lead
Caromont Medical Group
08.2015 - 11.2019
Customer Service / Teller
Fort Financial Credit Union
06.2014 - 07.2015
Certified Medical Assistant - Primary for Dr. Todd Cohen