Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Melissa Dawson

Norcross,GA
Melissa Dawson

Summary

Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

5
years of professional experience

Work History

Luka's Wildkat LC
Norcross, GA

Owner
11.2021 - Current

Job overview

  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Negotiated contracts with vendors and suppliers.
  • Oversaw budgeting and financial management.
  • Maintained relationships with existing clients by providing superior customer service.
  • Researched potential partners in order to expand services offered.
  • Ensured compliance with local, state, and federal regulations.
  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed and implemented successful sales strategies to meet business goals.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Kept records for production, inventory, income and expenses.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.

Old Dominion Freight Line, Inc.
Atlanta, GA

Supervisor of Operations
04.2021 - 08.2022

Job overview

  • Ensured compliance with all applicable laws, regulations, and standards.
  • Maintained accurate records for tracking progress and performance of team members.
  • Provided training and guidance to team members on operational procedures and best practices.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Identified process improvements that could reduce costs or improve service quality and efficiency levels.
  • Collaborated with senior leadership on strategic initiatives related to operations.
  • Participated in industry-related events and conferences to stay abreast of the latest developments.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Fedex Ground
Norcross, GA

Quality Assurance Analyst
02.2020 - 04.2021

Job overview

  • Worked flexible hours across night, weekend and holiday shifts.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Skilled at working independently and collaboratively in a team environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked effectively in fast-paced environments.

MarketSource
Atlanta, GA

Team Lead
03.2019 - 03.2021

Job overview

  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Increased sales and customer satisfaction through personalized servicing.
  • Upsold warranties and complementary products to customers through persuasive marketing techniques.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional customer service to foster client loyalty and satisfaction.

Education

Flowery Branch High School
Flowery Branch, GA

High School Diploma
05.2014

University Overview

Skills

  • Administrative Oversight
  • Marketing Tactics
  • Business Management
  • Business Development
  • Sales Oversight
  • Customer Relations

References

References
References available upon request.

Timeline

Owner
Luka's Wildkat LC
11.2021 - Current
Supervisor of Operations
Old Dominion Freight Line, Inc.
04.2021 - 08.2022
Quality Assurance Analyst
Fedex Ground
02.2020 - 04.2021
Team Lead
MarketSource
03.2019 - 03.2021
Flowery Branch High School
High School Diploma
Melissa Dawson