Melissa Bauer
Old Town,FL
Summary
Experienced professional with a strong background in customer service and administrative support, as well as a proven track record as a team leader. Skilled at fostering teamwork and consistently delivering tangible outcomes, while remaining flexible in response to evolving demands. Proficient in effective communication, conflict resolution, and enhancing operational processes. Recognized throughout career for dependability, analytical problem-solving skills, and results-oriented mindset.
Skills
- Task delegation
- Policy enforcement
- CRM software
- Teamwork and collaboration
- Problem-solving
- Adaptability and flexibility
- Calm and professional under pressure
- Reliability
- Computer skills
- Customer service excellence
- Problem-solving abilities
- Multitasking Abilities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Quote
Wanderer, there is no path, the path is made by walking.
Antonio Machado
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Lead Contact Representative
Internal Revenue Service
10.2023 - Current
Instructor and OJI Coach
Internal Revenue Service
06.2023 - 01.2025
Contact Representative
Internal Revenue Service
10.2016 - 11.2022
Customer Service Representative
Oaklee International
05.2008 - 12.2016
Bachelor of Science - Human Resources Management
Suny Empire State University
Work History
Lead Contact Representative
Internal Revenue Service
10.2023 - Current
- Enhanced overall team performance by sharing best practices and initiating ongoing training opportunities for staff members.
- Contributed to the development of departmental goals and objectives, aligning individual efforts with company-wide initiatives.
- Implemented new training procedures, resulting in higher quality service from team members.
- Provided constructive feedback to team members, promoting personal growth and professional development within the department.
- Mentored junior contact representatives, providing guidance on best practices and techniques for successful customer engagement.
- Served as a knowledgeable resource for both colleagues and customers, providing expert guidance on company policies and procedures.
Instructor and OJI Coach
Internal Revenue Service
06.2023 - 01.2025
- I have developed and created lesson plans and supplemental assignments and maintained classroom management by understanding students' needs, dealing with problematic situations professionally and courteously, defusing moments of tension, being flexible with students who needed additional help, and being patient when providing that help
- Boosted student performance by providing individualized support and targeted feedback.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tested and evaluated students on materials presented in workshops and classes.
- Consulted with management on coordinating and administering training programs
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- (Ongoing, as needed)
Contact Representative
Internal Revenue Service
10.2016 - 11.2022
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Apply laws, rules, or tax codes to assist taxpayers in understanding and meeting their tax responsibilities
- Maintain current knowledge of procedures, policies, and directives
- Conducted thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.
- Carry out a full range of administrative and technical assistance to individuals and businesses by telephone
- Provide professional and courteous customer service during calls
- Ability to gather, organize, and evaluate facts and evidence, such as examining claims or investigating compliance with the Internal Revenue Service's tax laws, rules, or IRC regulations
- Protect taxpayer confidentiality information as outlined in IRC 6103 and7803(c)(4)(A)(IV)
- Prepared and helped lead meetings and take meeting minutes
- Provided exceptional service by proactively addressing customers'' needs and concerns.
- I adhere to the organization's strategic plan, mission, vision, and values to ensure their implementation.
Customer Service Representative
Oaklee International
05.2008 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteHybridImportant To Me
Work from home optionWork-life balanceCompany CultureFlexible work hoursEducation
Bachelor of Science - Human Resources Management
Suny Empire State University
01.2025
Overview
17
17
years of professional experience
Similar Profiles
Debbie BalsitisDebbie Balsitis
Case Advocate at Internal Revenue Service-Taxpayer Advocate ServiceCase Advocate at Internal Revenue Service-Taxpayer Advocate Service
Towanda GlennTowanda Glenn
Contact Representative at Internal Revenue ServiceContact Representative at Internal Revenue Service
Meredith RenfroMeredith Renfro
Correspondence Examination Technician at Internal Revenue ServiceCorrespondence Examination Technician at Internal Revenue Service
Mistie GonzalesMistie Gonzales
Tax Examiner/Data Transcriber at Internal Revenue Service, IRSTax Examiner/Data Transcriber at Internal Revenue Service, IRS
Barbara BiggerBarbara Bigger
Customer Service Associate at Winn-Dixie Stores Inc.Customer Service Associate at Winn-Dixie Stores Inc.