Melissa Deardourff

Lead Technician/Assistant Manager:

• Hybrid position - Lead surgical team in office while maintaining schedule and client communication on days clinic was closed.
• Maintaining and keeping patient records.
• Assisted veterinarians in surgery, resulting in successful procedures and faster recovery times for patients.
• Maintained detailed patient records, allowing for efficient communication between team members and streamlined care processes.
• Provided compassionate nursing care to patients, promoting their overall well-being and comfort during treatment.
• Involved with interview and hiring process of potential employees.
• Trained new hires on clinic protocols, ensuring consistent quality of care across the veterinary team.
• Assisted with diagnostic imaging procedures such as radiographs, enabling accurate diagnoses and treatments.
• Maintain anesthetic equipment.
• Improved client satisfaction through clear communication regarding pet health status updates.
• Provided exceptional customer service both face-to-face interactions with clients as well as phone inquiries.

Lead Surgical Nurse:

• Leading team through full surgical days for four doctors within the practice.
• Training new registered technicians on surgery protocols.
• Managing surgical scheduling and follow-up appointments.
• Calculating and administering anesthetic drugs and other medications PO, IV, IM, SQ, and TD.
• Creating estimates for services, invoicing for procedures, creating release paperwork, client communication and education.
• Maintaining anesthetic machines.
• Assisting doctors with appointments with clients as needed. Collecting full history summaries, client education for diagnostics recommended, medications prescribed, and administration.
• Intensive nursing care for hospitalized patients.

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
• Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
• Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
• Supported restaurant success through diligent preparation of fresh ingredients for use in daily operations.
• Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times.