Melissa Dechiaro
Laurel,NY
Summary
Administrative professional with extensive experience at Northwell Health, excelling in customer service and problem-solving. Proven ability to enhance office efficiency through effective scheduling and meticulous attention to detail. Recognized for fostering strong patient relationships and maintaining compliance, contributing to improved patient satisfaction and loyalty.
Qualified Supervisor in absence of current Supervisor, with solid background in administrative support. Proven track record in managing office operations and coordinating schedules. Demonstrated ability to handle multiple tasks efficiently while maintaining attention to detail and strong organizational skills.
Overview
9
9
years of professional experience
Work History
Lead Administrative Support Coordinator
Northwell Health
06.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to improve service efficiency and response times.
- Adapted quickly to changing policies and procedures to ensure compliance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Lead Administrative Support Assistant
Northwell Health
05.2024 - 06.2025
- Assisted with daily administrative tasks to enhance office efficiency.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Assisted in patient intake process, ensuring accurate data entry and documentation.
- Scheduled appointments and coordinated patient flow to optimize clinic efficiency.
- Managed electronic health records, maintaining confidentiality and compliance with regulations.
- Communicated effectively with patients regarding billing inquiries and insurance verification.
- Handled administrative tasks such as filing, scanning, and responding to correspondence efficiently.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
Administrative Support Associate
Northwell Health
07.2023 - 05.2024
- Managed scheduling and coordination of appointments for healthcare providers and patients.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Streamlined office processes, improving workflow efficiency and reducing administrative delays.
- Collaborated with multidisciplinary teams to ensure seamless communication across departments.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Facilitated communication between patients and healthcare providers, enhancing service delivery.
- Coordinated insurance verification processes to ensure coverage and reduce billing errors.
- Trained new staff on front desk procedures, improving team efficiency and service quality.
- Resolved patient inquiries and complaints professionally, contributing to improved patient satisfaction.
- Maintained a clean and organized reception area, promoting a welcoming environment for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Medical Office Assistant, Billing
Peconic Surgical
11.2016 - 07.2022
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted in maintaining electronic health records, ensuring accuracy and compliance with regulations.
- Coordinated communication between patients and healthcare providers, facilitating timely information exchange.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Used EClinical to schedule appointments for doctor visits and procedures.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Obtained pre-authorization from insurance companies ahead of medical services.
Education
No Degree - Liberal Arts
Suffolk County Community College
Riverhead, NYSkills
- Verbal communication
- File organization
- Scheduling appointments
- Administrative procedures
- Calendar management
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Adaptability and flexibility
- Decision-making
Accomplishments
Currently enrolled in Cohort Build our Bench Management Program with Northwell.
I have received acknowledgements from Management and patients for my Superior Customer Service and dedication to my position.
When my Supervisor is out of the office I am in charge of the staff and making sure the office runs smoothly. She recently was on leave for about 7 weeks and I managed the running of the office and I really enjoyed it. I feel that I am ready for the next step, I do not feel challenged in my current position.
Timeline
Lead Administrative Support Coordinator
Northwell Health
06.2025 - Current
Lead Administrative Support Assistant
Northwell Health
05.2024 - 06.2025
Administrative Support Associate
Northwell Health
07.2023 - 05.2024
Medical Office Assistant, Billing
Peconic Surgical
11.2016 - 07.2022
No Degree - Liberal Arts
Suffolk County Community College