Melissa Deem
Mineral Wells,WV
Summary
Detail-oriented HR Specialist skilled in project leadership and compliance expertise. Strong analytical skills utilized to resolve complex HR cases, driving efficiency and accuracy in operations.
Overview
10
10
years of professional experience
Work History
Human Resources Specialist (Information Systems)
Treasury Department
03.2019 - Current
- Project lead on multiple projects , including telework eligibility updates, agency reorganizations, MUM uploads, and payment processing for 450+ Student Loan Repayment Program (SLRP) payments.
- Utilize a wide range of HR information systems , including HRConnect, NFC mainframe, SPPS, EPIC, and ServiceNow.
- Conduct independent research to resolve complex HR cases , ensuring accuracy and compliance.
- Provide expert guidance on personnel action processing to customer agencies and internal HR processing teams.
- Mentored new HR specialists and assistants , supporting skill development and confidence.
- Experienced in managing and processing all performance‑related personnel actions .
Lead HR Assistant
Bureau of the Fiscal Service
08.2018 - 03.2019
- Conducted in-depth in-process quality reviews each pay period for team assistants to identify errors and provide guidance on corrections prior to payroll processing
- Assigned and prioritized work for team members to ensure timely and accurate completion of tasks.
- Collaborated with other Lead HR Assistants to create job aids that improved process clarity and consistency.
- Generated reports to identify, investigate, and correct errors, improving data accuracy and overall efficiency.
Human Resources Assistant (INFO SYSTEMS)
Bureau of the Fiscal Service
07.2016 - 08.2018
- Delivered comprehensive personnel services to multiple Treasury and non‑Treasury agencies, ensuring consistent and accurate HR support.
- Independently processed the full spectrum of personnel actions in accordance with decision tables and OPM's Guide to Processing Personnel Actions.
- Gathered and analyzed information to prepare HCUP history‑correction packages, ensuring accuracy and compliance in employee records.
- Supported daily HR operations by assisting with routine and complex personnel functions.
- Maintained strict confidentiality of sensitive employee information in all aspects of HR service delivery.
Education
Associate of Science - Business Administration
West Virginia University - Parkersburg
Parkersburg, WV12-1987
Skills
- Analytical and critical thinking
- Analyze and resolve HR data issues
- Detail oriented
- Project lead
- HR policies and procedures
- HR information systems
- Decision-making
Timeline
Human Resources Specialist (Information Systems)
Treasury Department
03.2019 - Current
Lead HR Assistant
Bureau of the Fiscal Service
08.2018 - 03.2019
Human Resources Assistant (INFO SYSTEMS)
Bureau of the Fiscal Service
07.2016 - 08.2018
Associate of Science - Business Administration
West Virginia University - Parkersburg