Melissa DeGiorgio
Chattanooga,TN
Summary
Accomplished leader with a proven track record at Security Solutions Of America, enhancing operational efficiency and team performance. Expert in records management and crisis management, demonstrating exceptional organizational skills and a commitment to safety. Achieved significant improvements in team agility and customer satisfaction through effective communication and meticulous attention to detail. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Site Supervisor
Security Solutions Of America
10.2023 - Current
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
Security/ Equipment Manager, Event Coordinator,
Zirkops Security And Training
08.2021 - 10.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed reasonable and cost effective recommendations for security improvement.
- Increased operational efficiency and accuracy by implementing improved records management systems.
Merchandise Associate
Lowes Home Improvment
08.2020 - 08.2021
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
Branch Manager
Check Into Cash
05.2019 - 08.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
Inventory Coordinator
Aerotek
10.2018 - 05.2019
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Performed full inventory counts every 30 days.
- Accurately reconciled bushels to tons in the flour mill to ensure accurate inventory.
Hunting Department Manager
Cabela's
03.2018 - 08.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
MRO Associate
Gestamp
09.2017 - 03.2018
- Resolved vendor or contractor grievances and claims against suppliers.
- Participated in supplier audits to verify product quality standards were met consistently throughout our network of vendors.
- Supported risk mitigation efforts by identifying potential supply chain disruptions early on and developing contingency plans accordingly.
- Utilized advanced analytics to identify patterns in demand and optimize procurement cycles, thus reducing overstocking and material waste.
Assembly Line Production Worker
Aerotek At Volkswagen
05.2017 - 08.2017
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
ICQA Problem Solver, ICQA Trainer
Amazon
02.2013 - 02.2017
- Communicated with management about potential inventory risks to fulfill orders on time.
- Monitored inventory accuracy and movement using manual or computerized inventory systems.
- Responded to departments to provide product or inventory procedural information.
- Conducted periodical cycle counts to prevent potential inventory issues.
- Leveraged analytical skills to pinpoint trends in operational data that led to cost-saving opportunities.
Education
No Degree - Pre-Medicine
Northeast Alabama Community College
Rainsville, ALVocational Certificate - Licensed Practical Nursing
J.F. Drake State Community And Technical College
Huntsville, AL12.2008
Skills
- Team Supervision
- Site coordination
- Site Safety
- Construction safety
- HIPAA Compliance
- Medication Administration
- Direct Patient Care
- Bank Reconciliation
- Accounts Receivable
- Data Entry
- Accounts Payable
- Payroll Processing
- Cash Flow Management
- Bookkeeping Expertise
- Financial Reporting
- Records Management
- Payroll Administration
- Invoice Management
- Credit management
- Tax Preparation
- Tax Compliance
- Debt management
- Multitasking and Time Management
- Fast Learner
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- CCTV Monitoring
- Access Control
- Alarm systems
- Risk Analysis
- Incident Management
- Emergency Response
- Security Planning
- First responder experience
- Schedule Maintenance
- Crisis Management
- Security personnel training
- Employee performance evaluation
- Personnel Supervision
- Incident Investigation
- Staffing and scheduling
- AED Training
- Employee Relations
- Weapons Screening
- Emergency Management
- Care Coordination
- Mentoring abilities
- Clinical Leadership
- Ethical Practice
- Staff Development
- Work Planning and Prioritization
- Staff Leadership
- Deadline Management
- Compliance Oversight
- Self-defense techniques
- Tactical Operations
- Evidence handling
- Crisis intervention and deescalation
- Weapons training
- Threat Assessment
- Policy Enforcement
- Background Checks
- Crime Prevention
- Vehicle operation
- Conflict de-escalation
- Defensive Tactics
- Injury Prevention
- Report Writing
- Integrity and Honesty
Affiliations
- Blue Star Mothers of America
- Irreverent Warriors
Certification
Active shooter
Crisis Intervention
De-escalation and Safe Restraints
O.C Spray Level 1
Taser certification Level 1
CPR
First Aid
Tactical Handcuffing and Search
Additional Information
I am a Detailed oriented person. I have several years experience with data entry, Quickbooks pro, Quickbooks Non-Profit, Microsoft office, PDF. I have 5 years experience working in an office setting working with several computer programs such as SAP, Extensiv, Katana, Eworkflow. I have experience in payroll management, and human resources.
I have been the recording secretary, financial secretary and the treasurer of the Scenic City Blue Star Mothers chapter in Chattanooga. I have been the Volunteer Coordinator with Irreverent Warriors for 3 years.
Timeline
Site Supervisor
Security Solutions Of America
10.2023 - Current
Security/ Equipment Manager, Event Coordinator,
Zirkops Security And Training
08.2021 - 10.2023
Merchandise Associate
Lowes Home Improvment
08.2020 - 08.2021
Branch Manager
Check Into Cash
05.2019 - 08.2020
Inventory Coordinator
Aerotek
10.2018 - 05.2019
Hunting Department Manager
Cabela's
03.2018 - 08.2018
MRO Associate
Gestamp
09.2017 - 03.2018
Assembly Line Production Worker
Aerotek At Volkswagen
05.2017 - 08.2017
ICQA Problem Solver, ICQA Trainer
Amazon
02.2013 - 02.2017
No Degree - Pre-Medicine
Northeast Alabama Community College
Vocational Certificate - Licensed Practical Nursing
J.F. Drake State Community And Technical College