Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Dekleuver

Melissa Dekleuver

Hubert,North Carolina

Summary

I have excellent communication skills. I've been in sales and service skills for 28 years. Caregiver the past 4 years has helped to truly listen to what people want and need.

Overview

25
25
years of professional experience

Work History

Private Caregiver

Self Employed Web
07.2019 - Current
  • Provided personalized care and support to clients, enhancing daily living activities.
  • Assisted clients with medication management, ensuring adherence to health plans.
  • Developed and maintained strong relationships with clients, fostering trust and comfort.
  • Monitored client health conditions, reporting changes to healthcare professionals promptly.
  • Created engaging activities tailored to client interests, promoting mental stimulation.
  • Managed scheduling and coordination of appointments for optimal care efficiency.
  • Trained new caregivers in best practices for personal care and client interaction.
  • Implemented safety protocols that improved overall client well-being during care sessions.
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted patients with self-administered medications.
  • Monitored vital signs and reported any abnormalities to healthcare providers promptly.
  • Drove patients to appointments and errands, ensuring their transportation needs were met safely and punctually.
  • Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
  • Facilitated patient mobility by assisting with transfers, ambulation, and exercises as prescribed by therapists.
  • Improved patient nutrition by preparing healthy meals tailored to dietary restrictions and preferences.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Built strong relationships with clients to deliver emotional support and companionship.

Cafe Owner

Self
08.2014 - 10.2017
  • Managed daily cafe operations, ensuring high standards of food quality and customer service.
  • Developed and implemented effective marketing strategies to increase customer footfall.
  • Trained and supervised staff in all aspects of cafe operations and customer engagement.
  • Optimized inventory management processes to reduce waste and improve cost efficiency.
  • Cultivated relationships with local suppliers to enhance product offerings and support community engagement.
  • Analyzed sales data to identify trends, adjust menu offerings, and maximize profitability.
  • Ensured compliance with health and safety regulations through regular audits and staff training sessions.
  • Designed a welcoming cafe atmosphere, enhancing customer experience and encouraging repeat visits.
  • Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
  • Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
  • Mentored and trained employees to improve performance and encourage professional growth.
  • Enhanced customer loyalty through exceptional service and consistent product quality.
  • Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
  • Increased customer satisfaction by implementing high-quality food and beverage offerings.
  • Implemented inventory management systems to minimize waste and optimize stock levels.
  • Continually refined menu options based on customer feedback, ensuring a variety of choices that appealed to a wide range of tastes and preferences.
  • Facilitated open communication among team members, promoting a positive work culture that encouraged collaboration and innovation.

Server / Manager

Yanni
07.2000 - 07.2014
  • Managed daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored team members on service standards and operational procedures.
  • Developed and implemented new workflows to improve table turnover rates.
  • Coordinated staff schedules to optimize coverage during peak hours.
  • Monitored inventory levels and placed orders to maintain stock availability.
  • Resolved customer complaints promptly, enhancing overall guest experience.
  • Conducted regular team meetings to align on goals and performance expectations.
  • Collaborated with kitchen staff to streamline communication and service efficiency.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.

Education

High School Diploma - Business

Pine Bush
Pine Bush, NY
06.1991

Skills

  • First aid and safety
  • Patient care
  • Housekeeping duties
  • Emotional support
  • Compassionate caregiving
  • Behavior redirection
  • Client documentation
  • Medical equipment operation
  • Personal hygiene assistance
  • Medication administration
  • Care plan management
  • Nutrition management
  • Behavioral management
  • Case management
  • Multitasking and organization
  • Strong ethics
  • End-of-life care
  • Problem-solving

Timeline

Private Caregiver

Self Employed Web
07.2019 - Current

Cafe Owner

Self
08.2014 - 10.2017

Server / Manager

Yanni
07.2000 - 07.2014

High School Diploma - Business

Pine Bush

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Melissa Dekleuver