A organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Melissa Delacruz
Tampa,FL
Summary
Overview
4
years of professional experience
Work History
CNA Training And Testing Center
Phlebotomy Technician
06.2023 - 06.2023
Job overview
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Addressed questions and concerns to educate patients on collection process and procedures.
Siemens Energy
Manufacturing Technician
08.2022 - 06.2023
Job overview
- Made sure that products were produced on time and are of good quality.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Inspected finished products for quality and adherence to customer specifications.
- Trained and supervised production staff in use of equipment and machinery.
- Inspected products and machines to maintain quality and efficiency.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Selected material quantities or processing methods needed to achieve efficient production.
Concentrix
CSR Agent
08.2021 - 07.2022
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
Summit Salon Academy
Esthetician
11.2020 - 05.2021
Job overview
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Analyzed skin condition and made appropriate product recommendations.
- Educated patients on treatment options.
- Executed laser hair removal and microdermabrasion procedures.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Education
University Overview
CNA Training And Testing Center Brandon, Fl
Phlebotomy Technician
06.2023
University Overview
Summit Salon AcademyCarrollwood,Fl
Licensed Esthetician
05.2021
University Overview
Lennard High School
Graduate
05.2020
University Overview
Skills
- Bilingual
- Communication skills
- Phone etiquette
- Goal Minded
- Creative Solutions
- Creative Thinking
- Staff Management
- Sanitation and Sterilization
- Safety Assurance
- Equipment and Supply Inspections
- HIPAA
- Staff Phlebotomy Training
- Maintaining Confidentiality
- Infection Control
- OSHA Regulations
- Team Leader
- Active Listening
Timeline
Phlebotomy Technician
CNA Training And Testing Center
06.2023 - 06.2023
Manufacturing Technician
Siemens Energy
08.2022 - 06.2023
CSR Agent
Concentrix
08.2021 - 07.2022
Esthetician
Summit Salon Academy
11.2020 - 05.2021
CNA Training And Testing Center
Phlebotomy Technician
Summit Salon Academy
Licensed Esthetician
Lennard High School
Graduate
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