Melissa De La Paz Lopez
Miami,FL
Summary
Dynamic sales coordinator with proven expertise at Avana Plastic Surgery, excelling in database management and client education. Recognized for enhancing patient satisfaction through effective communication and seamless procedure coordination. Adept at meeting sales targets while fostering strong relationships with clients and medical staff. Committed to delivering exceptional customer service in high-pressure environments.
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Sales Coordinator
Avana Plastic Surgery
Miami, FL
09.2024 - Current
- Created a database to track patient information, surgery dates and other relevant data.
- Provided detailed information about available surgical procedures, benefits of each procedure, and expected outcomes.
- As a cosmetic surgery salesperson, you promote and sell surgical procedures by consulting with clients, educating them about options. I assist with booking, meet sales targets, and collaborate with surgeons and staff to ensure smooth processes for clients.
- schedule appointments, manages patient communication, handles paperwork, liaises with surgeons, and assists with payments. They ensure a smooth experience for patients before, during, and after procedures.
- Assisted with customer requests and answered questions to improve satisfaction.
Yacht Stewardess
Miami Yacht Adventures
Miami, FL
12.2018 - Current
- Conducted periodic trips through cabin to monitor passenger comfort.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Restocked and organized food, beverage and passenger items inventory.
- Yacht stewardess service refers to the professional services provided by a stewardess aboard a yacht, ensuring the comfort and satisfaction of guests. This includes tasks such as cleaning, maintaining the interior, preparing meals and drinks, organizing activities, and offering personalized attention to meet the needs of guests during their stay on the yacht. The role often requires a high level of hospitality, attention to detail, and knowledge of luxury service standards.
- As a yacht stewardess, keeping rooms clean involves daily cleaning, making beds, sanitizing bathrooms, tidying up, spot cleaning, and maintaining the yacht’s interior. This ensures a fresh, organized, and comfortable environment for guests at all times.
Sales Coordinator
Avana Plastic Surgery
Miami, FL
11.2023 - 03.2024
- Created a database to track patient information, surgery dates and other relevant data.
- Provided detailed information about available surgical procedures, benefits of each procedure, and expected outcomes.
- As a cosmetic surgery salesperson, you promote and sell surgical procedures by consulting with clients, educating them about options. I assist with booking, meet sales targets, and collaborate with surgeons and staff to ensure smooth processes for clients.
- schedule appointments, manages patient communication, handles paperwork, liaises with surgeons, and assists with payments. They ensure a smooth experience for patients before, during, and after procedures.
Marketing Consultant
My Cosmetic Surgery
Miami, FL
06.2023 - 08.2023
- Negotiated with vendors and media outlets for advertising placements and promotions.
- Developed processes for improving customer service operations.
- Answered incoming calls and provided customer service.
- Provided customer service regarding billing inquiries.
Driver
Uber And Lyft
Miami, FL
06.2016 - 12.2019
- Assisted passengers with loading and unloading their luggage.
- Utilized GPS and maps for efficient route planning.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
Cashier
Exxon Mobil
Miami, FL
06.2017 - 12.2017
- Packed and unpacked items, checking breakables before stocking on shelves.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Stocked shelves with newly arrived products.
Kitchen Prep Cook
Maxine's Bistro and Bar
Miami, FL
09.2014 - 07.2015
- Set up work stations prior to opening to minimize prep time.
- Maintained an accurate inventory of supplies needed for daily operations.
- Monitored freshness of food products to help reduce spoilage.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
Fast Food Worker
Taco Bell
Miami, FL
11.2013 - 04.2014
- Served orders to customers at windows, counters and tables.
- Completed special orders according to customer dietary needs.
- Executed proper techniques when preparing menu item ingredients.
Education
Interior Yacht Course -
Seven Seas
Fort Lauderdale, FL01-2021
Sea School -
First Aid And CPR
Fort Lauderdale, FL03-2019
Personal Survival Techniques -
Sea School
Fort Lauderdale, FL03-2019
Personal Safety And Social Responsabilities -
Sea School
Fort Lauderdale, FL03-2019
High School Diploma -
Osmany Arenado
Cuba07-2011
Skills
- Database management
- Patient scheduling
- Procedure coordination
- Customer service
- Client education
- Marketing strategies
- Payment processing
- Effective communication
- Sales strategies
- Hospitality service
- Exceptional customer service
Timeline
Sales Coordinator
Avana Plastic Surgery
09.2024 - Current
Sales Coordinator
Avana Plastic Surgery
11.2023 - 03.2024
Marketing Consultant
My Cosmetic Surgery
06.2023 - 08.2023
Yacht Stewardess
Miami Yacht Adventures
12.2018 - Current
Cashier
Exxon Mobil
06.2017 - 12.2017
Driver
Uber And Lyft
06.2016 - 12.2019
Kitchen Prep Cook
Maxine's Bistro and Bar
09.2014 - 07.2015
Fast Food Worker
Taco Bell
11.2013 - 04.2014
Interior Yacht Course -
Seven Seas
Sea School -
First Aid And CPR
Personal Survival Techniques -
Sea School
Personal Safety And Social Responsabilities -
Sea School
High School Diploma -
Osmany Arenado
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