Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Melissa De La Torre

Los Angeles,CA

Summary

Motivated individual with problem-solving abilities and a willingness to learn. An experienced healthcare security personnel with over 6 years of service ensuring the safety of staff, patients, and members. Seeking to advance into a Healthcare Protection Officer role to contribute to this team, and offer my support in resolving emergency situations in a calm, professional demeanor.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Healthcare Security Officer

Blackstone Consulting Inc
05.2025 - Current
  • Assisted clinical staff with restraining combative patients using appropriate force and following hospital policy and patient rights.
  • Responded quickly to emergency situations to assess and resolve issues.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Provided compassionate customer service while maintaining authority and professionalism.
  • Provided security support in the Emergency Room, managing high stress and unpredictable situations with composure.
  • Monitored involuntary psychiatric hold patients to prevent elopement, self-harm, or harm to others, while working closely with clinic staff.
  • Assisted clinical staff with patient restraints procedures and ensure safety during medical or psychiatric care.
  • Operated as a dispatcher, monitoring CCTV, managing radio traffic, logging calls, and coordinating security responses.
  • Served as a Lead Security Officer when supervisors are not present. Providing guidance, oversight, and support to the security team.
  • Provided compassionate customer service while maintaining authority.
  • Wrote detailed, accurate incident/ activity reports, and ensure timely documentation of events.

Healthcare Security Officer

Allied Universal Security Services
06.2022 - 05.2025
  • Trained new Healthcare Security Officers thoroughly, instilling best practices for their future success in the role.
  • Conducted daily patrols of facility grounds, identifying and resolving potential hazards or security breaches.
  • Collaborated with healthcare professionals to ensure the well-being of patients, visitors, and staff in a secure environment.
  • Assisted clinical staff with restraining combative patients using appropriate force.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Responded quickly to emergency situations to assess and resolve issues.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Wrote detailed reports of all security breaches and investigations.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Provided compassionate customer service while maintaining authority and professionalism.
  • Monitored involuntary psychiatric hold patients to prevent elopement, self-harm, or harm to others, while working closely with clinic staff.
  • Operated as a dispatcher, monitoring CCTV, managing radio traffic, logging calls, and coordinating security responses.
  • Served as a Lead Security Officer when supervisors are not present. Providing guidance, oversight, and support to the security team.

Healthcare Security Officer

Securitas
05.2019 - 10.2021
  • Conducted daily patrols of facility grounds, identifying and resolving potential hazards or security breaches.
  • Provided exceptional customer service to patients and visitors while enforcing facility policies and regulations.
  • Investigated suspicious activities promptly, diffusing situations before they escalated into larger incidents.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Responded quickly to emergency situations to assess and resolve issues.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Provided campus safety.
  • Responded to Code Grays and took appropriate action while working in a team.

Education

Currently Enrolled - Forensic Science

East Los Angeles College
Monterey Park, CA
08.2026

High School Diploma -

Bell Gardens High School
Bell Gardens, CA
06.2016

Skills

  • Report Writing
  • Security Guard License
  • De-Escalation Techniques
  • Customer Service
  • Reliable and Responsible
  • Security awareness
  • Computer Literate
  • Fast Learner
  • Teamwork and Collaboration
  • Problem-Solving

Additional Information

  • Non-escalation, De-escalation, and Crisis Management Training (Vistelar)
  • Weapons of Mass Destruction Training (WMD)
  • First Responder Operations Training (FRO)

Certification

  • Fingerprint Classification Certificate

Timeline

Healthcare Security Officer

Blackstone Consulting Inc
05.2025 - Current

Healthcare Security Officer

Allied Universal Security Services
06.2022 - 05.2025

Healthcare Security Officer

Securitas
05.2019 - 10.2021

Currently Enrolled - Forensic Science

East Los Angeles College

High School Diploma -

Bell Gardens High School

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