Melissa De Leon
Port St. Lucie,FL
Summary
Reliable and motivated professional with extensive experience in customer service, team leadership, and administrative support. Proven ability to manage schedules, resolve conflicts, train employees, and ensure smooth daily operations. Seeking a role where strong organizational and interpersonal skills can contribute to team success.
Overview
12
12
years of professional experience
Work History
Business Assistant
St. Lucie West Dental Care
06.2025 - 09.2025
- Verified patient insurance and handle billing inquiries
- Managed multiple provider schedules.
- Oversaw all forms of patient communications.
- Assisted with treatment planning.
- Performed front desk and administrative duties.
Assistant Team Lead
H&R Block
12.2024 - 04.2025
- Supported Multi-Unit Team Leader in managing staff and operations during tax season.
- Scheduled client appointments and maintained efficient workflow for Tax Pros.
- Resolved customer issues, ensured timely service delivery, and handled cash deposits.
Support Lead
Chick-fil-A
05.2023 - 08.2024
- Delivered high-quality customer service and managed POS transactions.
- Delegated tasks and trained new team members.
- Maintained store cleanliness and filled in for management as needed.
Guest Service Manager
Paragon Theaters
01.2022 - 03.2023
- Oversaw daily theater operations and managed a 15+ person team.
- Created weekly schedules, processed payroll, and conducted interviews.
- Maintained inventory and handled nightly deposits.
Third Key Manager
Gymboree
07.2013 - 09.2014
- Managed opening/closing operations and served as acting manager in leadership absence.
- Trained new hires and ensured compliance with safety procedures.
- Handled cash deposits and customer service.
Education
Bachelors - English
Florida Atlantic University
05-2014
Diploma -
Coral Springs High School
06-2010
Timeline
Business Assistant
St. Lucie West Dental Care
06.2025 - 09.2025
Assistant Team Lead
H&R Block
12.2024 - 04.2025
Support Lead
Chick-fil-A
05.2023 - 08.2024
Guest Service Manager
Paragon Theaters
01.2022 - 03.2023
Third Key Manager
Gymboree
07.2013 - 09.2014
Bachelors - English
Florida Atlantic University
Diploma -
Coral Springs High School
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