Melissa Delgros

• Developed a strong knowledge of company product offerings to provide accurate information to clients and close deals effectively.
• Boosted sales revenue by identifying customer needs and offering suitable products or services.
• Participated in ongoing training programs to stay up-to-date on industry trends, enhancing overall sales acumen.
• Collaborated closely with teammates on joint projects, contributing to a positive work environment and improved team cohesion.
• Utilized CRM software to efficiently manage leads, track customer interactions, and schedule follow-up calls, resulting in improved organization and time management.
• Surpassed personal sales targets through effective relationship building and rapport with potential customers.
• Conducted market research to identify new potential leads, generating opportunities for business growth.
• Maintained detailed records of client interactions, ensuring all relevant information was documented for future reference.
• Increased customer satisfaction by providing exceptional service and addressing inquiries professionally.
• Streamlined call handling process for increased efficiency and reduced wait times, improving overall customer experience.
• Managed time efficiently between outbound calls, lead generation activities, and follow-up tasks to maximize productivity.
• Consistently met or exceeded monthly performance metrics such as call volume, conversion rate, and average handle time.
• Utilized persuasive communication skills to overcome objections and secure successful sales conversions.
• Delivered engaging product presentations that captured client interest and facilitated informed decision-making processes among prospects.
• Implemented strategic upselling techniques when appropriate, leading to an increase in average transaction value per sale completed.
• Provided feedback on marketing materials and campaign effectiveness, helping the marketing team refine messaging and targeting for better results.
• Contributed valuable insights during weekly meetings that led to the development of new sales tactics and techniques.
• Nurtured long-term relationships with clients, resulting in repeat business and referrals from satisfied customers.
• Asked pertinent questions to understand customer requirements.
• Built relationships with customers using strong persuasion and active listening skills.
• Completed daily and weekly sales reporting using assigned tools.
• Answered questions about company offerings with knowledgeable responses about products and services.
• Completed daily cold calling and outreach to build sales pipeline.
• Answered calls, took messages, and transferred calls to correct individuals.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
• Informed current and prospective customers of promotions and new or upgraded products.
• Followed up with customers to solicit further sales.
• Called prospective customers in designated market area to qualify leads.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
• Recorded contact information of customers and potential customers in internal database.
• Recorded and updated customer information in online systems.
• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
• Qualified leads and set up customer appointments for outside sales team.
• Overcame objections using friendly, persuasive strategies.
• Educated customers on product and service benefits, explaining features and answering questions.
• Utilized sales techniques to build customer interest and close sales.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Set up appointments with interested customers according to schedule availability.
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
• Made average of Number outbound and inbound calls per day.
• Developed extensive knowledge of products and services to better assist customers.
• Generated leads and established relationships with potential customers through outbound telephone calls.
• Documented customer interactions and transactions, maintaining accurate records of all dealings.
• Pitched products and services to potential customers, securing new deals and sales opportunities.
• Provided information about available products and services, membership details, and purchase advantages.
• Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.

I have bartended it was a bar/restaurant/pool hall by in the kitchen when they be. I also did some bookkeeping. I ordered all of the alcohol. Make sure everything was stocked kept track of what we needed and make sure it was ordered and interacted with customers Customer service first

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Entered data into system and updated customer contacts with information to keep records current.
• Maintained electronic filing systems and categorized documents.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
• Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
• Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
• Provided comprehensive support to new staff, facilitating faster integration into team.
• Streamlined invoice processing, improving accuracy and efficiency of financial operations.
• Improved office workflow by redesigning document submission process.
• Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
• Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
• Supported project management activities, contributing to timely completion of key initiatives.
• Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
• Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
• Facilitated inter-departmental communication to ensure all parties were informed of key updates.
• Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
• Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
• Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
• Assisted in preparing detailed reports for management, enabling informed decision-making.
• Improved document management with introduction of new digital archiving system.
• Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
• Coordinated meetings and events, arranging logistics for over 50 corporate gatherings.
• Conducted research for special projects, contributing valuable insights that informed strategic decisions.
• Streamlined communication processes, resulting in faster response times to internal queries.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Liaised between clients and vendors and maintained effective lines of communication.
• Established administrative work procedures to track staff's daily tasks.
• Volunteered to help with special projects of varying degrees of complexity.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Performed research to collect and record industry data.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.

• Responded to customer needs through competent customer service and prompt problem-solving.
• Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
• Coordinated logistics for customer orders.
• Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
• Mentored junior team members, fostering a positive work environment and boosting overall team performance.
• Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
• Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
• Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
• Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
• Explained charges, fees, terms of sales, and service agreements to over Number customers daily.
• Participated in company-wide initiatives aimed at enhancing the overall customer experience.
• Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
• Worked closely with the marketing department on promotional campaigns, providing input on messaging and targeting strategies to ensure maximum reach and effectiveness.
• Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
• Assisted in the development of training materials for new hires, streamlining onboarding processes and reducing time-to-productivity ratios.
• Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
• Streamlined communication channels for increased efficiency and better customer service experience.
• Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
• Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Kept accurate records to document customer service actions and discussions.
• Researched and corrected customer concerns to promote company loyalty.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Took ownership of customer issues and followed problems through to resolution.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Followed through with client requests to resolve problems.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Created and reviewed invoices to confirm accuracy.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Kept high average of performance evaluations.
• Monitored front areas so that questions could be promptly addressed.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Interceded between employees during arguments and diffused tense situations.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Trained team members on new hotel services and products to support promotional efforts.
• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Helped customers complete purchases, locate items, and join reward programs.
• Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
• Educated employees on register use, merchandising, and customer service.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• Assisted customers by answering questions and fulfilling requests.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
• Led cashiers and associates in providing thoughtful customer service.
• Taught employees fundamentals of register use, merchandise scanning and customer service.
• Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
• Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
• Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
• Processed both cash and card purchases and returns.
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Resolved escalated customer disputes with special actions such as discounts.
• Streamlined the checkout process for improved customer experience and reduced wait times.
• Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
• Facilitated and logged store opening, closing, and shift changes.
• Alleviated customer service needs with policy-appropriate solutions.
• Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
• Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
• Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
• Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
• Contributed to store promotions by informing customers of available discounts or special offers at checkout.
• Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
• Helped management develop employee improvement plans and motivate team members to continually improve.
• Maintained stock to meet expected customer demand.
• Maintained up-to-date knowledge of store policies, promotions, and products to provide accurate information to customers.
• Conducted daily sales reports to track performance and identify areas for improvement.
• Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
• Enhanced team productivity by training new cashiers in efficient checkout procedures and customer service standards.
• Ensured compliance with financial and security policies, safeguarding store assets.

Well, I started off when I was t

Hired for the job it was supposed to be just secretary, Work back in the office. but after a couple weeks, I had come to some seminars they have for different flooring and he thought I would do well on the floor selling various flooring. which I was intimidated at first, but my first day i was on the floor. I sold very expensive flooring jobs ceramic tile and did very well from there, I did both from now on in sales on the floor. I spent my time couple hours a week in the office doing all the invoices and paperwork and what not.