Melissa De Los Santos
Tolleson,AZ
Summary
Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to an office long-term.
Overview
7
7
years of professional experience
Work History
AP Auditor
Swift Transportation
05.2023 - Current
- Review, verify and process invoice data to confirm all information is correct
- Use multiple systems to process and research invoices
- Adheres to department guidelines to ensure invoices get processed in timely manner
- Answer inquiries from vendors, and other departments regarding their invoice submissions
- Maintain daily goal of processing invoices
Administrative Assistant - Tax Department
Swift Transportation
12.2021 - 05.2023
- Provide support to tax department
- Process income tax filings including tax payment requests
- Assist with processing of escheat/unclaimed property filings and payments
- Prepare property tax payment requests
- Assist with monthly fuel tax processing
- Maintain record of invoices that need to be paid and submit them for payment.
Corporate Administrative Assistant
American Title Agency
09.2020 - 11.2021
- Received visitors at the front desk by being professional, welcoming, courteous and responsive and announcing them appropriately.
- Answering screening and forwarding incoming phone calls.
- Ordered inventory for office supplies.
- Managed schedules for conference and community spaces for meetings, events, and activities.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Client Service Coordinator/Administrative Assistant
Premier Workspaces
07.2018 - 09.2020
- Communicated with a diverse group of external callers and visitors.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled the month-to-month billing process
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Leasing Consultant
San Giovanni Apartments
05.2017 - 02.2018
- Greeted, pre-qualified and followed up with prospective tenants
- Answered questions and highlighted selling features
- Assisted with office organization and maintained organized resident file
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts
- Collected rent from residents, application fees and deposits
- Coordinated move-ins and move-outs
- Wrote work order requests and followed-up with residents
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Education
High School Diploma -
Independence High School
Skills
- 5 years administrative experience
- 5 years customer service
- Communication skills
- Microsoft Outlook, Word, Excel
- Judgment and Decision-Making
- Correspondence Writing
- Multi-Line Telephone Systems
- Schedule Management
- Typing Proficiency
Languages
Spanish
Native or Bilingual
Timeline
AP Auditor
Swift Transportation
05.2023 - Current
Administrative Assistant - Tax Department
Swift Transportation
12.2021 - 05.2023
Corporate Administrative Assistant
American Title Agency
09.2020 - 11.2021
Client Service Coordinator/Administrative Assistant
Premier Workspaces
07.2018 - 09.2020
Leasing Consultant
San Giovanni Apartments
05.2017 - 02.2018
High School Diploma -
Independence High School