Melissa De Luca Roe
Jasper,FL
Summary
Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Customer-oriented flight attendant with exceptional safety skills. Highly effective in diffusing volatile situations. Pursuing a flight crew role with a well-established airline. Ramp Agent emphasizing quality customer service. Hardworking and willing to work a flexible schedule, including weekends and holidays. Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Eager Production Operator looking for a challenging position in a respected organization that values excellent mechanical skills. Outstanding hand-eye coordination and an understanding of the teamwork that goes into ensuring an assembly line runs efficiently. Proficient in crane operations and equipment calibration. Lead Security Officer known for high productivity and efficient task completion. Specialize in risk assessment, surveillance technology management, and team coordination to ensure secure environments. Excel in leadership, communication, and problem-solving skills, effectively managing security operations and fostering teamwork. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers. Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Trained in weapons, defensive tactics and conflict de-escalation techniques.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Lead Security Officer
Pilgrim Pride
Live Oak, FL
04.2025 - Current
- Provided training to new security personnel on operational procedures.
- Supervised team members during shift changes and ensured proper coverage at all times.
- Evaluated existing physical security measures against potential threats to determine areas needing improvement.
- Ensured compliance with security protocols and procedures.
- Inspected doors, windows, locks, alarms, and lighting systems on a regular basis for proper functioning.
- Responded quickly and appropriately to any emergencies or threats reported by staff or visitors.
- Verified identification credentials of employees, customers, and visitors before allowing access to premises.
- Maintained up-to-date records of security logbook entries and reports.
- Conducted regular patrols of premises to ensure safety of staff and visitors.
- Collaborated with management teams to develop strategies for maintaining a safe work environment.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained high levels of alertness throughout shifts.
- Identified suspicious activity to determine appropriate response.
Security Officer
EKG SECURITY
Live Oak, Florida
09.2023 - Current
- I work the truck gate for incoming and outgoing products, checking invoices gathering information important to shipping on in coming and out going trucks.
- Closing out end of day paperwork As well as end of week paperwork.
- Maintaining a safe environment.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Checked for safety hazards and took corrective action when necessary.
- Provided friendly and professional assistance to employees, visitors and customers.
Culture Lab Tech
Cj Bio of America
Fort Dodge, IA
10.2019 - Current
- Collected, labeled and stored lab samples according to laboratory specifications.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Recorded, reported and posted specimen results in company software.
- Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters.
- Prepared test samples and obtained and recorded test data in accordance with standards.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
Media Prep
Cj Bio of America
Fort Dodge, IA
10.2019 - Current
Production Operator
Van Deist Supply Company
Webster City, IA
01.2017 - 07.2019
- Assembled products from raw materials and completed inspections.
- Recorded production data in daily logs.
- Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
- Troubleshot issues with machines and made repairs.
- Examined final products to check conformance with quality and design standards.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Monitored processes to avoid overloading and keep machinery functioning properly.
- Moved items between machines, conveyors and transport equipment based on current production needs.
- Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
- Recommended process improvements to enhance operational safety and efficiency.
Department Manager
Shoppers Supply
Chandler, AZ
09.2014 - 01.2017
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Followed all safety protocols and company processes and procedures.
- Decreased costs by negotiating with vendors and suppliers for better prices.
Host, Server, Supervisor
Village Inn Blue Ribbon Holdings
Fort Dodge, IA
10.2005 - 01.2017
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Established and enforced clear goals to keep all employees on same level and working collaboratively.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Developed positional rotation to support continuous improvement and operator development.
High Roller Server
Harrahs Ak-Chin Casino
Maricopa, ARIZONA
03.2011 - 08.2013
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Maintained tight financial controls with highly accurate daily registers.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
Flight Attendant
America West Airlines
Fresno, Ca
07.1999 - 09.2005
- Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
- Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
- Ensured controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Ensured that prompt communications were distributed between the flight deck and the cabin crew.
- Comforted and provided reassurance to passengers during foreseen or stressful events, such as flight turbulence and flight delays.
- Served beverages and food items and provided key information about offerings to passengers during flights.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Kept cabin neat, clean and professional in appearance.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
Education
High School Diploma -
North Canyon High School
Phoenix, AZ05.1997
Skills
- Material quality control
- Inventory control
- Packaging
- Heavy lifting
- Documentation
- Initiative
- Strategic thinking
- Menu knowledge
- Customer service
- Customer upselling
- High-volume dining
- Conflict resolution
- Relationship management
- Quality control
- Training
- Mentoring
- Vendor management
- Purchasing
- Planning
- Judgment
- Profit and loss accountability
- Goal setting
- Customer retention
- Public interaction
- Leadership
- Safety-oriented
- First Aid
- POS system operation
- Fast learner
- Multi-tasking
- Team player
- Self-Motivated
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Attention to Detail
- Good Telephone Etiquette
- Written Communication
Certification
- Class D, D 3332529, FL
- Class G, G 3306773, FL
Personal Information
- ID Type: Class D
- ID Number: D 3332529
- Driving License: Class D, D 3332529, FL; Class G, G 3306773, FL
Timeline
Lead Security Officer
Pilgrim Pride
04.2025 - Current
Security Officer
EKG SECURITY
09.2023 - Current
Culture Lab Tech
Cj Bio of America
10.2019 - Current
Media Prep
Cj Bio of America
10.2019 - Current
Production Operator
Van Deist Supply Company
01.2017 - 07.2019
Department Manager
Shoppers Supply
09.2014 - 01.2017
High Roller Server
Harrahs Ak-Chin Casino
03.2011 - 08.2013
Host, Server, Supervisor
Village Inn Blue Ribbon Holdings
10.2005 - 01.2017
Flight Attendant
America West Airlines
07.1999 - 09.2005
High School Diploma -
North Canyon High School