Melissa DeMaria
North Charleston,SC
Summary
Energetic, trusted and detail-oriented Program Director with over 20 years of proven expertise in operations, program & project management, leading, training and developing cross-functional teams in fast-paced environment. With a keen eye for details and a disciplined approach to project execution and implementation, excels at driving projects through to completion based on milestones and top-notch communication.
Overview
21
21
years of professional experience
2
2
Certification
Work History
Program Director
SOSi LLC
Charleston, South Carolina
09.2015 - Current
- Program Director for delivery of staffing and services for Haynes sub-contract with Department of State (85 FTE’s) CONUS and OCONUS
- Manage client engagements, which include global hiring and management of 85 direct hire staff (SCA, GSA, IT70) employees and 10+ subcontractors (recruiting, hiring, supervising, coaching, employee performance evaluations and all aspects of HR which also include employee relations, employment compliancy, counseling, and disciplinary actions)
- Full Contract Administration, Contract Funding, financial management services, budget and cost management, reconciliation, and profit enhancement of contract currently over 54 million
- Scrum Master and Program Manager on key strategic initiatives across multiple functional areas
- Full Project Management Lifecycle Implementations; including project progress tracking, change control and program governance, responsible for full SDLC (Systems Development Life Cycle)
- Management of multiple detailed project plans and deliverables, engagement financials, invoicing, and communications
- Utilize Jira for issue/bug tracking during implementation
- Implementation/Development Manager for Government proprietary software: SHIFTS (Secure Hypertext Internet FTP System) Project for INET, OpenNet and DMZ
- Program Manage multiple projects for Department of State Systems Development and Maintenance; ICE-International Currency Exchange Project, CIMS - Compliance and Identity Management System Project, WebGELS – Global Employee Leave Statements
- Responsible for monthly Contract Status Review and quarterly Program Management Reviews
- Responsible for all Lifecycle Management (LCM) phase reviews & provide input into monthly & quarterly business reviews
- Promote awareness of Federal Acquisition Regulation (FAR) and Department of State procurement policies and procedures
- Drive quality standards (CMMI, QMS and Internal Quality Audits) and program improvements across programs
- Develop strategic plans for Organizational Change Management, Training Plan, Testing Plan, Issue Management, Change Management and Risk Management
- Participate in ongoing training to ensure continuous knowledge of programs to educate staff
Senior Program Manager
STG, Inc
Charleston, South Carolina
06.2009 - 09.2015
- Senior Program Manager for $82 Million PeopleSoft Payroll Implementation for Department of State (Annuitant and Foreign Service Nationals)
- This implementation consists of over 90,000 employees in over 187 countries, utilizing PeopleSoft 9.2 PeopleSoft Global Payroll System and PeopleSoft North American Payroll
- Managed client engagements, which include hiring and management of 53+ staff, direct hires and 20+ subcontractors (recruiting, hiring, supervising, conduct performance appraisals, all aspects of HR including employee relations coaching, employment compliancy, counseling and disciplinary actions), management of multiple detailed project plans and deliverables, full systems development life cycle, engagement financials, invoicing and communications
- Project delivery including; project progress tracking, change control and program governance, full SDLC (Systems Development Life Cycle)
- Responsible for program monthly Contract Status Review and quarterly Program Management Reviews
- Responsible for all Lifecycle Management (LCM) phase reviews & provide input into monthly & quarterly business reviews
- Full Contract Administration, Funding Control over contracts funds, financial management services, budget and cost management, reconciliation and profit enhancement
- Successfully utilize SharePoint for all project (PMO) documentation
- Hire and manage subcontractor staff (Oracle, MavTech, Buchanan & Edwards and Geneva) and customer resources to meet established implementation milestones and targeted completion dates
- Assist Senior Vice President in implementing corporate service programs and assist with estimates for Proposals and Statement of Work estimates for future business development
- Support Department of State PMO for reporting requirements to OMB 300 and EVMS
- Facilitate Executive Program meetings and report weekly on work accomplishments and/or issues
- Ensure local and corporate implementation processes and standards are met
- Comply with QMS, Internal Quality Audits and CMMI Level 3 standards (CMMI Level 3 Certified)
- Developed and maintained multiple Project Plans for Payroll implementations and Operations and Maintenance Staff
- Managed Project Team task flow and scheduled events with customer’s project team and functional leads ensuing approval by customer’s top executives
- Confirm system activation date and assisting with development of end user training and documentation.
Project Manager IV
Kronos Incorporated
Charleston, South Carolina
06.2003 - 06.2009
- Southeast Healthcare Project/Program Manager for implementation of the Kronos Workforce Suite of applications
- Exceptional customer reference letters and internal management reviews
- Assisted with startup of Kronos PMO Office and built strong team of Project Managers
- Responsible for managing client engagements, which include management of staff, management of project plans and delivery, deliverable development, engagement financials and communications
- Successfully generated new sales leads during implementation lifecycle through change order and add on modules (2007 – Over $2.7 Million additional sales/services sold)
- Responsible for project life cycle including initiation, requirements gathering, planning, executing and implementation
- Manage and utilize Sharepoint for all project documentation and sales/service documentation
- Successfully Project managed Customer and Internal Kronos resources to meet established implementation milestones and targeted completion dates
- Assist Healthcare Practice Director in implementing corporate service programs and assist with estimates for Professional Services hours, develop Statement of Work estimates
- Developed strategic plans to successfully meet customer expectations through implementation meetings with sales and discussions with customer
- Facilitated program meetings and report weekly on work accomplishments and program issues
- Analyzed implementation requirements and assisted in creating functional design
- Finalized and developed Kronos Project Plans, Project Team, task flow and scheduled events (calendar) with customer’s project manager ensuing approval by customer’s top executives
- Confirmed system activation date and end user training.
Education
Bachelor of Science - Business Administration
New Hampshire College
Manchester, NH06.1992
Skills
- PeopleSoft HCM 92 North American Payroll
- PeopleSoft Global Payroll 91
- Oracle HRMS
- ADP
- Kronos
- SAP
- Jira
- Deltek
- Azure DevOps
- Microsoft Office
- SharePoint
- Microsoft Access
- Microsoft Teams
- Quality Center
- Remedy
Summary Of Experience
- Program / Project Management
- Human Capital Management
- HRIS / HRMS
- Agile / Waterfall Methodology
- Compensation Management
- Performance Management
- ScrumMaster
- Payroll Administration
- CMMI Quality Standards
- Federal Acquisition Regulation (FAR)
- Risk Management
- Proposal Development
- Federal Government Contract Management
- Stakeholder Management
- Budget Forecasting/Auditing
Security Classification
Active TOP SECRET Clearance
Awards
- United States Department of State Certificate of Appreciation, 6/2012 – in recognition of sustained superior performance, dedication and teamwork in the planning, design, development, testing, training, documentation, and implementation of the Department of State GFACS Annuitant System.
- United States Department of State Certificate of Appreciation, 12/2014 – in recognition of outstanding service in implementing the Global Foreign Affairs Compensation System for locally engaged staff by providing key system and business improvements resulting in more efficient and accurate processing of payments to over 60,000 LE Staff worldwide.
Certification
- Project Management Professional (PMP) 2005
- Certified Scrum Master (CSM) 2020
Timeline
Program Director
SOSi LLC
09.2015 - Current
Senior Program Manager
STG, Inc
06.2009 - 09.2015
Project Manager IV
Kronos Incorporated
06.2003 - 06.2009
Bachelor of Science - Business Administration
New Hampshire College