Melissa Deneault
East Freetown,MA
Summary
I'm a proven bartender with a track record of enhancing customer satisfaction and maximizing profits at Baldies Craft Pizzeria. I excel in creative mixology and engaging customer service, boosting loyalty through exceptional drink crafting and friendly interactions. Demonstrating strong multitasking and organizational abilities, significantly reducing wait times. I've trained new staff, ensuring high-quality service standards are met. Overall I'm friendly, open and committed to building customer base by providing positive service experience.
Overview
16
16
years of professional experience
Work History
Bartender
Baldies Craft Pizzeria
02.2016 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed strict recipes and drink measurements to minimize product used.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Bartender
Buddys Pizza Pub
08.2011 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
Bartender
The Cabin
03.2008 - 11.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
High School Diploma -
Apponequet Regional High School
Lakeville, MA06.2006
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Organizational ability
- Suggestive Selling
- Changing beer kegs
- Creative Mixology
- Fast Learner
- Calm and Composed
- TIPS Certified
- Banquet Events
- Engaging personality
Timeline
Bartender
Baldies Craft Pizzeria
02.2016 - Current
Bartender
Buddys Pizza Pub
08.2011 - Current
Bartender
The Cabin
03.2008 - 11.2013
High School Diploma -
Apponequet Regional High School