Melissa Detter
Canon,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Franklin County Tax Assessors. Expert in cash management and relationship building, achieving significant improvements in efficiency and customer loyalty. Skilled in telephone etiquette, consistently delivering results beyond expectations without exceeding a 55-word limit. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Clerk
Franklin County Tax Assessors
06.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Dietary Aide
Brown Memorial Convalescent Center
03.2024 - 06.2024
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
Cashier
Walgreens
01.2020 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Shift Supervisor
Riteaid
07.2014 - 01.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Lab Technician
Georgia Pools
03.2008 - 07.2014
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
Customer Service Representative
North Georgia Credit Union
02.2007 - 08.2007
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Clerk
Cato Fashions
04.2006 - 08.2007
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Boosted sales by effectively promoting products and engaging with customers.
- Processed payments and returns with accuracy and efficiency.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
Reception Technician
Athens Cardiology Group
12.2003 - 12.2004
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining filing systems.
- Promoted a welcoming atmosphere for guests by maintaining a clean and organized reception area.
- Assisted in resolving minor technical issues within the office, contributing to a smooth functioning work environment.
Library Assistant
Royston Public Library
06.2002 - 12.2003
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
Education
Bachelor of Arts - English
Emmanuel College
Franklin Springs, GA05.2002
Bachelor of Arts - English
Emmanuel College
Franklin Springs, GA05.2002
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Prioritization
- Relationship Building
Reading
I enjoy reading about different destinations that I can travel to one day.
Timeline
Clerk
Franklin County Tax Assessors
06.2024 - Current
Dietary Aide
Brown Memorial Convalescent Center
03.2024 - 06.2024
Cashier
Walgreens
01.2020 - 09.2022
Shift Supervisor
Riteaid
07.2014 - 01.2022
Lab Technician
Georgia Pools
03.2008 - 07.2014
Customer Service Representative
North Georgia Credit Union
02.2007 - 08.2007
Sales Clerk
Cato Fashions
04.2006 - 08.2007
Reception Technician
Athens Cardiology Group
12.2003 - 12.2004
Library Assistant
Royston Public Library
06.2002 - 12.2003
Bachelor of Arts - English
Emmanuel College
Bachelor of Arts - English
Emmanuel College
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