Melissa Devrow
Hillsdale,MI
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Phone Receptionist
Goshen Family Physicians
04.2022 - 11.2023
- Managed high call volumes with ease, maintaining composure and professionalism under pressure.
- Maintained a professional tone, ensuring positive caller experiences and fostering company reputation.
- Provided exceptional service to clients, building rapport through active listening skills and empathetic responses to their needs.
- Handled confidential information discreetly when taking messages from clients or relaying sensitive information between staff members.
- Answering Spanish phone calls.
Receptionist
Center for Healing and Hope
05.2020 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Making translations for patients' medical appointments
Worker/Office Helper
Benteler Automotive
02.2016 - 11.2019
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Reported defective products or machinery to supervisor.
- Assisted with inventory counts and stocking of merchandise.
- Gathered, organized and input information into digital database.
- Maintained inventory levels by monitoring supply stocks.
- Wrote, edited and proofread documents using Microsoft Word.
- Working as a laser operator, and on finished parts
Recepcionista
Dental Clinic Sonrrisi
01.2008 - 09.2015
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported company correspondence by drafting and distributing memos and emails.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
Kindergarten Teacher -
Universidad Hispana
Av 31 Pte.118 Chula Vista Puebla,MexSkills
- Strong organizational skills
- Empathy and patience
- Stress Tolerance
- Data entry proficiency
- Typing Speed
- Fluent in English and Spanish
- Teamwork and Collaboration
- Punctual and Reliable
- Multitasking
- Adaptability and Flexibility
Languages
Spanish
Native or Bilingual
Timeline
Phone Receptionist
Goshen Family Physicians
04.2022 - 11.2023
Receptionist
Center for Healing and Hope
05.2020 - 01.2022
Worker/Office Helper
Benteler Automotive
02.2016 - 11.2019
Recepcionista
Dental Clinic Sonrrisi
01.2008 - 09.2015
Kindergarten Teacher -
Universidad Hispana
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