melissa Diaz
Waterbury,CT
Summary
To be able to utilize my skills in an organization where I would be able to become more experienced and gain knowledge to improve myself.
Overview
7
7
years of professional experience
Work History
Visual Merchandiser
Old Navy
New York, NY
01.2016 - 03.2019
- Maintained a high level of organization and cleanliness throughout the store.
- Developed creative visual displays to showcase products and attract customers.
- Organized store layout, fixtures and visual merchandising standards.
- Adhered strictly to safety regulations when handling hazardous materials such as ladders or power tools.
- Monitored competitor activities to stay ahead of trends in the industry.
- Created window and in-store displays to promote new product launches.
- Coordinated with marketing team to create promotional materials for campaigns.
- Inspected existing displays regularly to ensure they were up to company standards.
- Assisted customers in locating items within the store or online catalogs.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
Stylist Sales Associate
Pookie & Sebastian
Scarsdale, New York
01.2015 - 04.2016
- Created an inviting atmosphere through attentive service, friendly attitude, knowledge of products, fashion trends.
- Managed the fitting room area by ensuring it was neat, organized, and stocked with appropriate sizes of garments.
- Greeted customers, provided excellent customer service, and answered questions.
- Organized merchandise displays to attractively showcase products.
- Informed customers about current sales, promotions, and special offers.
- Demonstrated expert product knowledge including fit, fabric content, style options, providing advice on how best to wear each item purchased.
- Assisted customers in selecting clothing items based on their individual needs and preferences.
Front desk
Central Park Dance Studios
Scarsdale
04.2014 - 05.2015
- Greeting customers, answering telephones, filing paper work, cleaning studios, maintaining the lounge for parents and children, and making sure bathrooms are always presentable.
- Maintained daily paperwork including reports, logs and records related to front desk operations.
- Handled cash, credit card, and room charges transactions accurately.
- Responded promptly to guest requests for special arrangements or services.
Hostess
Lillie’s Bar & Restaurant Establishment
New York
11.2013 - 04.2014
- Maintained a clean and organized dining area.
- Provided excellent customer service by addressing customer needs promptly.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Accurately recorded customer information into reservation system.
- Greeted guests upon arrival and escorted them to their tables.
Sales Associate
Aldo
New York
02.2013 - 11.2013
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
Lead Spa Concierge
Asanda Aveda Spa lounge
New York
05.2012 - 10.2012
- Assisted in managing daily reservations for spa treatments, ensuring all appointments were fulfilled on time.
- Assisted in training new Spa Concierges on proper procedures for handling guest inquiries.
- Managed stock levels of retail items in the Spa store, recommending promotional offers to customers.
- Resolved customer complaints in a professional manner while upholding company standards.
- Processed payments through cashiering systems and managed credit card transactions accurately.
- Greeted guests upon arrival, provided information about spa services and amenities, and answered any questions or concerns.
Education
Junior -
CUNY John Jay of Criminal and Justice
New York, NY05.2012
Advanced Regents Diploma -
Aquinas High School
Bronx, N.Y06.2010
Skills
- Power Point
- Microsoft Word
- Excel
- Customer Service
- Visual Merchandising
- Guest Engagement
- Digital camera
- 120 words per min
- Display building
- Overstock strategy
- In-store event display management
- Customer experience
- Payment Collection
- Cash Handling
- Cash Management
- POS System Operation
Affiliations
- Professional Dancer
References
References available upon request.
Timeline
Visual Merchandiser
Old Navy
01.2016 - 03.2019
Stylist Sales Associate
Pookie & Sebastian
01.2015 - 04.2016
Front desk
Central Park Dance Studios
04.2014 - 05.2015
Hostess
Lillie’s Bar & Restaurant Establishment
11.2013 - 04.2014
Sales Associate
Aldo
02.2013 - 11.2013
Lead Spa Concierge
Asanda Aveda Spa lounge
05.2012 - 10.2012
Junior -
CUNY John Jay of Criminal and Justice
Advanced Regents Diploma -
Aquinas High School