Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Diaz

Hialeah,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Receivng Returns Customer Service Production

sayn beauty
Hialeah, FL
03.2021 - 05.2025
  • Completed day-to-day duties accurately and efficiently.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Achieved cost-savings by developing functional solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Customer Service

casa maiz
Hialeah, FL
08.2019 - 09.2020
  • Provided customer service assistance when necessary.
  • Attended to customer service issues.
  • Greeted patrons and provided excellent customer service.
  • Provided courteous customer service throughout deliveries.

Banquet Coordinator

Paradise Banquet Hall banquet
Hialeah, FL
06.2019 - 12.2019
  • Developed banquet themes and décor according to clients' requests.
  • Collaborated closely with clients throughout the planning process; addressed concerns promptly and professionally.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.

Customer Service Cashier

Payless Shoes
Hialeah, FL
11.2018 - 06.2019
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.

Customer Service Cashier

La Rampa Fashion
Hialeah, FL
11.2017 - 10.2018
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Scanned items and checked pricing on cash register for accuracy.
  • Offered customers carry-out service at completion of transaction.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Answered customers' questions and provided information on store procedures or policies.
  • Welcomed customers, offering assistance to help find store items.

Education

GED -

Hialeah Gardens High School
Hialeah, FL
01-2016

Skills

  • Troubleshooting
  • System analysis
  • Customer service
  • Data entry
  • Inventory management
  • Time management
  • Decision-making
  • Organization
  • Effective communication
  • Team collaboration
  • Quality assurance
  • Attention to detail

Certification

  • Pharmacy Medication and Safety
  • Pharmacy Law, Emergency Preparedness, and Biopharmaceutics

Timeline

Receivng Returns Customer Service Production

sayn beauty
03.2021 - 05.2025

Customer Service

casa maiz
08.2019 - 09.2020

Banquet Coordinator

Paradise Banquet Hall banquet
06.2019 - 12.2019

Customer Service Cashier

Payless Shoes
11.2018 - 06.2019

Customer Service Cashier

La Rampa Fashion
11.2017 - 10.2018

GED -

Hialeah Gardens High School

Similar Profiles

CREATE PROFILE