Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Melissa diaz

Fort Worth,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 13+ years of experience helping customers with returns,refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.

Overview

13
13
years of professional experience

Work History

Level 7 Associate

In N Out Burger
Fort Worth, Texas
06.2012 - Current
  • Provided excellent customer service in fast-paced restaurant environment.
  • Resolved customer complaints promptly to enhance satisfaction levels.
  • Built relationships with customers by providing friendly customer service.
  • Provided customer service support for inquiries, complaints, and returns.
  • Assisted in training new associates on operational procedures.
  • Monitored inventory levels and communicated needs to management.
  • Trained new associates on store operations, policies, and procedures.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Analyzed financial data to identify trends and areas for improvement.
  • Processed payments using point-of-sale systems.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Prepared food items following strict quality and safety standards.
  • Handled cash transactions accurately during busy shifts.
  • Performed cash register functions accurately and efficiently.

Library Page/Front Desk Receptionist

City Of Fort Worth
Fort Worth, Texas
02.2019 - 01.2020
  • Assisted patrons with locating resources and using library services effectively.
  • Answered telephone inquiries from patrons regarding library services and procedures.
  • Sorted and shelved library materials according to established classification systems.
  • Collaborated with staff to implement seasonal displays and promote library events.
  • Assisted patrons with locating items in the stacks and on the shelves.
  • Organized book carts, maintained collections, and re-shelved books.
  • Assisted with special projects such as weeding outdated material from collection.
  • Scanned barcodes on library material for check-in and check-out operations.
  • Managed multiple tasks simultaneously while maintaining attention to detail.

Education

Associate of Applied Science - Kinesiology

Riverside Community College
Riverside, CA
06-2012

Skills

  • Customer service
  • Employee training
  • Relationship building
  • Cash handling
  • Inventory management
  • Attention to detail
  • Problem solving
  • Effective communication
  • Event promotion
  • Time management
  • Complaint resolution
  • Safety compliance

Accomplishments

  • Associate Trainer 2 years+

Languages

English
Professional
Spanish
Professional

Timeline

Library Page/Front Desk Receptionist

City Of Fort Worth
02.2019 - 01.2020

Level 7 Associate

In N Out Burger
06.2012 - Current

Associate of Applied Science - Kinesiology

Riverside Community College

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