MELISSA DIAZ-QUINTANAL
Miami,FL
Summary
Highly organized and proactive professional with a strong background in administrative coordination, operations management, and marketing support. Experienced in streamlining processes, ensuring data accuracy, and fostering efficient workflows in fast-paced and dynamic environments. Skilled in managing marketing-related activities, including property listings, data enhancements, and promotional strategies across multiple platforms to maximize visibility and engagement. Proven ability to build and maintain strong relationships with clients, agents, vendors, and team members, ensuring seamless communication and operational success. With a keen eye for detail and a passion for efficiency, I am well-equipped to contribute effectively to a team, driving growth and supporting business objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Agent Experience Coordinator
One Sotheby's International Realty Inc.
11.2023 - Current
- Greet and assist clients and agents, ensuring a welcoming and professional office environment.
- Process and enhance new property listings on MLS and backend platforms, ensuring accurate data and optimal visibility for over 30 agents.
- Fully manage commercial real estate listings by entering them into the system, processing them internally, verifying accuracy, and ensuring all paperwork is valid.
- Work closely with the managing broker to provide support and assist with weekly sales power-up meetings by organizing guest participation, coordinating team presentations, and ensuring agents receive timely invites.
- Maintain daily records of office traffic and oversee cleaning staff to ensure office standards are met.
- Manage office inventory for all supplies, coordinate vendor services (e.g., IT, AC), and address office-related issues promptly.
- Plan and execute office events, fostering a collaborative and engaging workplace culture.
- Assist and represent the company at high-profile events, including Art Basel and the Coconut Grove Art Festival, ensuring seamless execution and client engagement.
- Provide coverage for other offices as needed, ensuring smooth operations during staff absences.
- Guide new agents through onboarding processes, ensuring seamless integration into office systems and workflows.
Bookkeeper
Brown Harris Stevens
08.2023 - 10.2023
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Processed agents' commissions by calculating pending invoices, company and team splits, and preparing accurate commission sheets ultimately processing their payments.
Listing and Sales Coordinator
Berkshire Hathaway HomeServices EWM Realty
08.2022 - 08.2023
- Keeping detailed records of sales and customer information in our internal DPN software, updating database regularly to maintain top-notch service.
- Improving productivity by responding to agent's email requests promptly to efficiently maintain all files up to date.
- Trained multiple new employees on DPN and MLS processes and closely monitored work to optimize productivity.
- Process new listing inventory, by uploading them into MLS system and our internal DPN system.
- Review confidential documents, contracts and disclosures to ensure the are properly executed.
- Follow up with agents to ensure all needed documents are collected to make sure the file is closed correctly and closing can be completed successfully.
- Process checks, escrow pay deposits, and wire deposits alongside our Accounting department.
Office Administrator
Allstate Insurance
12.2021 - 07.2022
- Answered central telephone system and directed calls accordingly.
- Followed up with all costumers as their policy was coming up for renewal to ensure their satisfaction.
- Followed up with banks for payment confirmation, documents receival, and confirmed document information.
- Kept record of all renewals and maintained all information updated.
- Made appointments for agents and maintained their schedules up to date.
- Confirmed appointments, communicated with clients and updated client records.
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Trained new employees on administrative procedures, company policies and performance standards.
Receptionist/Personal Assistant
StyledbyNoy
02.2021 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Designed and implemented social media strategies to align with business goals.
- Assisted my boss with any personal tasks she needed done, from booking appointments to scheduling trips or answering emails.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Confirmed appointments, communicated with clients and updated client records
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Provided clerical support, addressing routine and special requirements.
Program Assistant
CareerSource South Florida, CSSF
10.2020 - 02.2021
- Assisted costumers with any of their needs.
- Planned hiring events, from formatting the posters to attracting the costumers to come into the center.
- Developed monthly reports on any specific subject, determined by supervisors’ needs.
- Connected job seekers with employers depending on the highest percentage of match.
- In charge of multiple job orders at the same time, along with aiding my team with any separate tasks.
- Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.
Education
Bachelor of Science - Business Administration
Florida International University
Miami, FL08-2024
Associate degree - Business Administration
Dade College
Miami07.2022
High school Diploma -
Holmes Braddock Senior
Miami, FL05-2020
Skills
- Fluent in Spanish and English
- Analytical
- Computer skilled
- Team player
- Problem solving skills
- Excellent verbal and written communication skills
- Multitasking
- Microsoft Word, PowerPoint and Excel proficient
Certification
440 Costumer Services License
Contact
Miami, Florida 33165
Education
Miami, FL,Miami, FL
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Agent Experience Coordinator
One Sotheby's International Realty Inc.
11.2023 - Current
Bookkeeper
Brown Harris Stevens
08.2023 - 10.2023
Listing and Sales Coordinator
Berkshire Hathaway HomeServices EWM Realty
08.2022 - 08.2023
Office Administrator
Allstate Insurance
12.2021 - 07.2022
Receptionist/Personal Assistant
StyledbyNoy
02.2021 - 12.2021
Program Assistant
CareerSource South Florida, CSSF
10.2020 - 02.2021
440 Costumer Services License
Bachelor of Science - Business Administration
Florida International University
Associate degree - Business Administration
Dade College
High school Diploma -
Holmes Braddock Senior
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