Melissa Dick
Bloomingburg,NY
Summary
Proven Billing Manager with a track record of enhancing productivity. Excelled in leading teams, streamlining processes, and implementing compliance measures. Expert in customer service and adept at critical thinking, ensuring peak operational efficiency. Driven professional with experience in financial operations and strategic planning. Demonstrated ability to effectively monitor financial performance and provide sound financial guidance to execute teams. Skilled in developing budgets and financial forecast, as well as overseeing financial reporting, accounts payable/ receivable. Possess excellent problem solving, communication, and leadership skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Billing Manager
Aden Logistics
Montgomery, NY
01.2020 - 01.2024
- Managed 10+ employees for multiple teams (Billing, Accounts payables, Accounts receivables, and cash applications)
- Responsible for hiring, training, performance feedback, and disciplinary recommendations, as needed
- Developed and implemented process & procedures, which resulted in an increase of company efficiency and productivity by 75%
- Monitoring Company Credit and managing disputes when needed
- Collaborated with collections, operations, and customers to resolve billing-related issues and improve overall customer satisfaction
- Initiate credit review process, assess credit terms, limits and process credit applications for new accounts.
Home PT Case Manager - Remote
Access Physical Therapy
Monroe, NY
01.2013 - 01.2019
- Managed 20+ Physical therapists
- Developed and implemented process & procedures, which resulted in an increase by company efficiency and productivity by 75%
- Monitored daily schedules to ensure productivity, troubleshooting and mitigating problems that arise
- Receives and responds to patient and family complaints or concerns, and address appropriately
- Act as the liaison between the patient, therapist, and surgical facilities
- Create, edit, organize and distribute daily patient schedules to therapist, and communicates any changes.
Medical Biller
Access Physical Therapy
Campbell Hall, NY
- Lead project of reviewing customer statements with balance of $500 and above to aide in reduction of irate customer calls by 50%
- Provided follow up on insurance claim status, denials, and appeals, Achieved 90% of Appeal approvals
- Responsible for billing and collections
- Audited accounts to ensure accuracy and corrected when applicable
- Managed delinquent accounts and prepared for collection agency
- Accurately posted payments and contractual adjustments.
Customer Service Specialist
Access Physical Therapy
Goshen, NY
- Maintained 8 appointment schedules for Physical and Occupational therapy providers and facilitated flow of office
- Achieved 100% customer satisfaction score based on feedback calls
- Verified health insurance benefits, prepared and obtained referrals/authorizations
- Greeted patients and families upon arrival, schedule, and confirmed appointments
- Collect co-pays, balances, and setup payment arrangements
- Responsible for daily reconciliations of payments received in office.
Education
Bachelor of Science Healthcare Management -
Southern New Hampshire
Middletown High School
Skills
- Process Improvement
- Microsoft Office
- Data Entry
- Quickbooks
- Critical thinking
- Collaboration
- Data Analyst
- Compliance
- Microsoft Excel
- Accuracy
- Reconciling
- HIPAA Compliance
- EMR Software
- Bookkeeping
- Understanding of medical terminology
Certification
Title of Certificate, Awarding Body/Organisation
Timeline
Billing Manager
Aden Logistics
01.2020 - 01.2024
Home PT Case Manager - Remote
Access Physical Therapy
01.2013 - 01.2019
Medical Biller
Access Physical Therapy
Customer Service Specialist
Access Physical Therapy
Bachelor of Science Healthcare Management -
Southern New Hampshire
Middletown High School
Similar Profiles
Kerenley DelgadoKerenley Delgado
Senior Logistics Executive at Aden LogisticsSenior Logistics Executive at Aden Logistics
BRIAN KWAKBRIAN KWAK
Director of Global Production & Sourcing at Aden Anais Inc & HALO InnovationDirector of Global Production & Sourcing at Aden Anais Inc & HALO Innovation
Hafa Mohamed AbdiHafa Mohamed Abdi
Security Officer at Aden Adde International AirportSecurity Officer at Aden Adde International Airport
Allen FaustAllen Faust
Volunteer at Orange-Ulster BOCESVolunteer at Orange-Ulster BOCES
Annmarie JimenezAnnmarie Jimenez
Hairstylist at Self-employeedHairstylist at Self-employeed