Melissa DiGiovanni
Geneva,IL
Summary
Detailed-oriented Patient Access Representative well-versed in scheduling, database management functions for streamlined communication and team building. Knowledgeable in medical terminology, scheduling and registration. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Ready to bring 25 years of relevant work experience to your team.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Northwestern Medicine
02.1999 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for therapy visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment, verified patient insurance eligibility and entered patient information into system.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Acts as mentor and assisted with training new staff on hospital processes and procedures.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and therapy staff.
- Answered incoming calls from call center and scheduled appointments.
- Facilitated communication between patients and various departments and staff.
- Resolved customer complaints using established follow-up procedures.
Education
Accounting
College of DuPage
Glen Ellyn, ILHigh School Diploma -
Fenton High School
Bensenville, IL06.1995
Skills
- Patient Check-In
- Registration Management
- Problem-Solving
- Training Coordination
- Multitasking and Organization
- Appointment Scheduling
- Customer Service
- Registration and Admissions
- Patient Registration
- Multitasking
- Attention to Detail
- Professionalism
- Excellent Communication
- Telephone Etiquette
Certification
Professional Development Essentials Certificate Program with Northwestern Medicine
Section name
I have recently started hand knitting with the chunky blanket yarn. I really am enjoying new techniques. It is quite calming and relaxing.
Timeline
Patient Access Representative
Northwestern Medicine
02.1999 - Current
Accounting
College of DuPage
High School Diploma -
Fenton High School
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