Melissa Dillman
Lansford, PA, USA,Pennsylvania
Summary
Collaborative Lead Sales Associate offers expertise in sales management and customer service. In-depth knowledge of inventory procedures and sales principles. Organized and goal-oriented team player with 14 years of extensive experience coordinating sales teams and supporting upper management. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.
Overview
16
16
years of professional experience
Work History
Lead Sales Associate
Unclaimed Freight Co and Liquidation Sales
Bethlehem, PA
09.2009 - 10.2022
- Greeted customers and provided product information.
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Organized store displays for maximum visibility of products.
- Supervised a team of sales associates on daily tasks and operations.
- Managed inventory levels by placing orders as needed.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Collaborated with other departments within the organization to ensure efficient workflow processes.
- Assisted customers with online ordering inquiries or problems.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Promoted store credit card program by offering discounts for signing up.
- Maintained neatness and cleanliness throughout the store environment.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Organized sales floor to keep products and displays presentable and in sellable condition.
Telemarkiting Room Assitant Manager
Allentown window and sunroom pros
Allen, PA
01.2007 - 02.2008
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
Education
General Studies
Whitehall High School
Whitehall, PA06-2007
Skills
- Customer Service
- Lead Generation
- Staff Supervision
- Shift Scheduling
- Inventory Control
- Relationship Building
- POS System Operation
- Sales strategy
- Product Recommendations
- Payment Processing
- Account Management
- Sales Training
- Negotiation
- Retail Store Operations
- Strategic sales
- Customer care
- Cold-calling
- Inventory and Stocking
Timeline
Lead Sales Associate
Unclaimed Freight Co and Liquidation Sales
09.2009 - 10.2022
Telemarkiting Room Assitant Manager
Allentown window and sunroom pros
01.2007 - 02.2008
General Studies
Whitehall High School
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