Melissa DiMarco
Tonawanda,NY
Summary
Highly skilled, enthusiastic & dependable professional, successful at managing multiple priorities with a positive attitude. Embodies an active willingness to take on added responsibilities to meet team goals. With the objective of seeking and maintaining a full-time position that offers professional challenges utilizing analytical thinking & problem-solving skills, and excellent time management.
Overview
14
14
years of professional experience
Work History
DENTAL TREATMENT CARE COORDINATOR
Inspire Dental Group
07.2023 - 08.2024
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed a high volume of inbound calls, promptly resolving issues or scheduling, while providing accurate information on policies and procedures.
- Confirmed appointments, communicated with clients, and updated client records.
REMOTE ADMINISTRATIVE ASSISTANT
Blacktop Unlimited Inc.
04.2023 - 07.2023
- Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
OFFICE MANAGER
LB Orthodontics
06.2022 - 08.2022
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly.
- Guided patients through their financial options while discussing treatments, and offering payment plans.
- Supported team members in maintaining an organized office environment that facilitated efficient workflow.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
MEDICAL RECEPTIONIST
Invision Health; DIA; The Brain and Spine Center
10.2021 - 05.2022
- Verification of patient insurance, demographic, and health history to keep information current.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Medical Records review & correspondence, & processing of Prior Authorizations
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
EXECUTIVE ASSISTANT
Allwel
05.2021 - 04.2022
- Aided executive in personal tasks such as scheduling appointments or running errands.
- Assisted with logistics, catering, agendas and travel arrangements for meetings and private event planning.
- Collaborated cross-functionally with contractors, vendors & service providers, in order to drive successful completion of projects.
- Maintained appropriate filing of personal and professional documentation.
ADMINISTRATIVE SUPERVISOR
PepsiCo
11.2019 - 11.2020
- Supervision & support to receptionist, AR & cashier of a large beverages distribution company.
- Reviewed general ledger transactions to identify errors/irregular entries & completed audits in accordance with regulations & procedures.
- Managed payroll data entry & processing for 7 departments via the use of Kronos & SAP, as well as calculation of deductions, to meet preset requirements & union agreements, as applicable. Reduced errors in payroll calculations with meticulous attention to detail.
- Fostered a positive work environment to improve team morale and productivity levels.
ADMINISTRATIVE TEAM LEAD
Horizon Health Services
01.2016 - 10.2019
- Provided administrative & technical guidance and support to team members.
- Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies (ACCES-VR).
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
ASSISTANT MANAGER & LEAD SERVER
Kabab and Curry
01.2011 - 03.2016
- Training & development of Serving/Hosting team
- Planning/coordination of parties & events, Head Server for parties organized
- Support for restaurant marketing & promotions
- (Server 2011-2014, Manager 2014-2016)
RECRUITER (Part Time, Temporary)
Tradesmen International, LLC
03.2015 - 10.2015
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Developed an understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Put together employee files and collected required digital or physical information to meet requirements.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
Education
Bachelor's Degree - Psychology
UNIVERSITY AT BUFFALO
09.2015
AS With High Distinction - Liberal Arts - Science & Math
ERIE COMMUNITY COLLEGE
01.2012
Skills
- Strong Problem Solver & Critical Thinking
- Strong Attention to Detail & Analytical Thinking
- Administrative Support
- Payroll Processing
- New Hire Onboarding / HR Support
- Team Leadership
- Customer Service-Oriented
- Strategic Planning & Project Management
- AR/AP
- Creativity
- Positivity & Optimism
Hobbies
Disc Golf, Artwork, Photography, Yoga & Meditation
Timeline
DENTAL TREATMENT CARE COORDINATOR
Inspire Dental Group
07.2023 - 08.2024
REMOTE ADMINISTRATIVE ASSISTANT
Blacktop Unlimited Inc.
04.2023 - 07.2023
OFFICE MANAGER
LB Orthodontics
06.2022 - 08.2022
MEDICAL RECEPTIONIST
Invision Health; DIA; The Brain and Spine Center
10.2021 - 05.2022
EXECUTIVE ASSISTANT
Allwel
05.2021 - 04.2022
ADMINISTRATIVE SUPERVISOR
PepsiCo
11.2019 - 11.2020
ADMINISTRATIVE TEAM LEAD
Horizon Health Services
01.2016 - 10.2019
RECRUITER (Part Time, Temporary)
Tradesmen International, LLC
03.2015 - 10.2015
ASSISTANT MANAGER & LEAD SERVER
Kabab and Curry
01.2011 - 03.2016
Bachelor's Degree - Psychology
UNIVERSITY AT BUFFALO
AS With High Distinction - Liberal Arts - Science & Math
ERIE COMMUNITY COLLEGE
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