Melissa D. King

Work History

The Crab Pot

05.2012 - 07.2014

Worked Closely with the Local Radio stations to promote our weekly specials.
Worked with our local chamber of commerce on a monthly basis at the restaurant.
Manage all the advertising in our local newspaper (The Desert Sun), and the local magazines (Palm Springs Life).
Every Year I would go out to the Bob Hope Classic golf tournament and handed out coupons to bring in new customers.
Worked closely with our corporate office of new idea I had for any upcoming specials for our menu.
Won best seafood restaurant of the desert.
Managed 3 locations Long Beach, Rancho Mirage, and La Quinta.
Worked closely with all the local hotels and resorts.
Worked with all of our local schools and made sure I bought banners to hang up on their football fields to advertise our restaurants.
Continually maintained and improved company's reputation and positive image in markets served.
Created and managed social media campaigns to increase brand engagement.
Conducted market research to identify new opportunities and target markets.

The Crab Pot

04.2012 - 07.2014

Entered the sales report every night at closing.
Managed the front and back of the house.
Managed the interviews and hiring process.
Managed all the money and server reports.
Worked in kitchen with the cooks when needed to.
Helped behind the bar and on the floor with the servers.
Helped seat guest.
Would take all the reservations for the big parties.
Made sure I checked on each guest at their tables to make sure everything was going well during their visit.
Cross-trained existing employees to maximize team agility and performance.
Maintained professional, organized, and safe environment for employees and patrons.
Improved marketing to attract new customers and promote business.

Sammy's Woodfired Pizza

02.2014 - 01.2016

Guide customers through challenging situations and provide solutions in the best interest of the business and the customer.
Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
Increased customer satisfaction by implementing effective staff training and performance management programs.
Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
Controlled labor hours and inventory costs through hands-on management and proactive changes.
Reviewed and approved employee schedules and timesheets.
Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Managed staff schedules and maintained adequate coverage for all shifts.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Renaissance Esmerelda Hotel

09.2010 - 04.2012

I worked at the lobby bar and Stir night club in the evenings.
Would do bottle service in the club for big groups such as weddings, birthdays, and bachelor / bachelorette parties.
Managed all the prepping of the fruit for the drinks and would set up and tare down the bars.
I managed drink orders and food orders in a very fast pace environment.

Lennar Homes

10.2005 - 01.2008

I worked along the purchasing agent and managed all the new contracts for the new trade partners that we hired for the job site.
Had to make sure that all the contractor license and insurance documents were updated on all the trade partners.
Managed all the blue prints orders on each development for the purchasing agents along with all the new trade partners that got awarded the job.
I did a quarterly report for corporate on all the national accounts that we had.
Made sure that we were getting all the rebates that we were supposed to be getting.
Sscheduled all meeting with the trade partners to meeting with the purchasing agent.
Entered PO's on a daily basis and turned them into our accounting department.